I am just curious if it is feasible to convert a voice call to an email message. For example, if someone dial a specific number, either the system decode the voice into text and automatically email that text to a specific email address; or the user uses the voice navigation prompt and the system send out different content based on caller's choices made. Here are just my imaginations.
1. caller dials 123-4567890, receives the following prompts:
for IT, press 1, then email will be sent to email@example.com
for billing, press 2, then email will be sent to billing@myCorp.com
2. Next, caller describe the purpose of the call
2.1 if the system can convert the voice into text, then text content is sent to the recipient based on previous choice
2.2 if the system can not convert the voice into text, then the system should prompt callers with a few predefined actions such as:
2.2.1 leave a callback number, that callback number is emailed out
2.2.2 press 1 for call back branch#1 (123-4567891 is emailed out)
press 2 for call back branch#2 (123-4567892 is emailed out)
3. The magic system is (somehow) connected to the Exchange server.
Q#1. Is such 'system' expensive or cheap to implement?
Q#2. What pieces are required for such a 'system'?
Q#3. Any cost-effective commercial package solution?
Thanks a lot.