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Public Folder does not show in Administrative group correctly

harry_cyprus
harry_cyprus asked
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Last Modified: 2012-08-14
Hi,

I have 1 domain / 1 forest in 4 countries with exchange installed in each branch.I have installed exchange in each branch in different administrative group and I have created routing group connector between each site.Branch A has exchange server in first administrative group.and the other branches i have manually created admn. group and the exchange within it.e.g. branch B exchange is in Branch B admn group.
Now If i open the outlook in branch B , it shows the Public folder of Branch A which is in the First administrative Group.
As i see  in branch B admn group , their is mailbox store and public folder store .But i cant ADD any public folder there.Above all the Branch B public folder store properties shows :Associated public folder tree as - Branch A First admn grp public folders.and i cant change it.

Bottom line , i want each branch to have their own public folder.

Is that possible.?

Pls help

thanks

HARRY
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Top Expert 2006

Commented:
by default the public folder tree is associated with the first administrative group in exchange system manager
exchange servers in other administrative groups can have their own public folder databases and the users hosted on these servers can be configured to use the public folder stores in their local administrative group

Author

Commented:
THanks for your reply Rakesh,

I really appreciate.

Can you pls explain me how to do "users hosted on these servers can be configured to use the public folder stores in their local administrative group".
I created Public Folder Tree in that Administrative Group...After that what.and shall i delete the public folder tree that is associated with first admn grp.

thx

H.
Top Expert 2006

Commented:
no, the default public folder tree that you see in the exchange system manager is a MAPI tree which can be viewed in outlook
any other tree that you create will be NON-MAPI, which means that it cannot be seen in outlook
by default, each server has a mailbox store and a public folder store
in the properties of the mailbox store, there is an option of the default public folder store. if you point that to the local public folder store then users in the local mailbox store will use the local public folder store
if you change that setting to a public folder store in another administative group then the users will use the public folder store in that administrative group.

Author

Commented:
HI Rakesh,

I did the above but in the outlook it still shows the main site public folder.
|Just to tel lyou few more things.I deleted the extra public folder store which i had created before in the Branch B .Now in the Info store  it shows 1) Mailbox store 2) Public Folder Store.
The Public FOlder Store in Branch B has following folders : logons, public folder instances , public folder , replication status and full text indexing.

Is it normal and if so where can i create a folder just to test to see in the outlook.Shall i create a folder from system manager or ?

Just to tell you in the outlook still it shows the public folder of the main site e.g.contacts etc .

Pls help

thanks

HARRY
Top Expert 2006

Commented:
how are you checking outlook to find whether it has connected to the main site public folder or the other site public folder?
which public folder store did you delete from branch B?
to create a new public folder in the exchange system manager you need to drill down all the way to folders and expand it so that you can see the public folder tree. once you see the tree, you will be able to expand it and create public folders
another way to create public folders, is to do from outlook.

Author

Commented:
HI ,

below are my replies:

1)how are you checking outlook to find whether it has connected to the main site public folder or the other site public folder?  because when i click in the outlook of branch b user on the go->folder list and it shows the contacts etc from the public folder of the branch A (main site)

2)which public folder store did you delete from branch B?The one i created it under ...Folders->public folder tree.Now it doesnt show anything.

3)to create a new public folder in the exchange system manager you need to drill down all the way to folders and expand it so that you can see the public folder tree. once you see the tree, you will be able to expand it and create public folders
another way to create public folders, is to do from outlook. ...Can you pls explain me this ...i dont want to do this from the Outlook. but i would like to do this fro the server.

For your information in BranchB admin groups i have the following folders :
1)Servers ....there are following folders under it
              |_Servername _____Queues
                                        |___First storage group----mailbox store
                                        |                                      |__public folder store
                                        |___Protocols
2)Routing Groups..there are connectors under it
3)Folders....There is nothing under this.

I hope the above gives the clear picture about the scenario i have,

thanks

HARRY
Top Expert 2006

Commented:
the list of public folders that you see in outlook is called the public folder hierarchy
the hierarchy will be common in exchange as it contains a list of all the public folders that you have in both the branches.
do you also have "folders" under branch A?

Author

Commented:
yes we do....under public folder for branch A ...it shows contacts and other folders which we created .
Top Expert 2006

Commented:
and you have the same public folder under branch B?

Author

Commented:
under branch B i dont see anything.

here is how it is:
Branch A ----folders->public folders.....all the pubcli flders we created since last 2 yrs

Branch B----folders->empty.....
Top Expert 2006

Commented:
you should not get an option of folders under branch B as the "folders" can only be connected to one administrative group and in your case it is already connected to branch A
so what you are seeing in exchange system manager is the default behaviour.

Author

Commented:
Ok i got your point.you are right.In other branches their is no folder called folders.I think i clicked on new public folder container.
anyway how and where can i create now the public folder for BranchB
Top Expert 2006

Commented:
you can't
the folders and public folders that you see under branch A is shared by branch B as well.
by default, the public folder tree is visible under one administrative group only and is shared by all the other administrative groups.

Author

Commented:
but how we avoid this.We have over 10 branches in different countries.We dont want to have central public folder,otherwise it will be very slow.There is no way to have a public folder for each branch in their respective server or administrative group?
pls help
Top Expert 2006

Commented:
the public folder is not central. what you see under "folders" in exchange system manager under branch A is just a list of all the public folders in exchange
actual data is in the public folder databases that are on different exchange servers
which you can find under storage group - public folder store

Author

Commented:
Ok , i understood whatever you said.Is it possible for you to send me step by step ...how should i create the public folder in my situation.It sounds stupid but cant really get it work.
Top Expert 2006
Commented:
This one is on us!
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Author

Commented:
Ok i have fixed it but i think there was no point of adding anything as you said but i was just a bit confused with your previous messages.It as a matter of time , thats why it was showing the wrong public folders.now its fine.

I have one small query ....right now as you know i have 10 servers in 10 different admin groups.If i go in my first admin group and folder-s>public folder(system folders)-offline address book->default offline address book....replication......I see only the server from the main site.Should i add the other servers also here from other admin groups or doesnt matter.
Since in one branch , when the users try to start outlook and select download address book , then it shows the following error
"an error occured while opening the microsoft exchange offline address book files on the exchange server.see your administrator"
My question is what are the other things we need to do when we create servers in diferenet admin groups.I have created seperate recepient update service for each server but nothing else.do i need to specify manually the replication servers etc.

anyway thanks a lot

HARRY
Top Expert 2006

Commented:
yes, add the other servers there as replication partners for offline address book
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