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E8603 Failed to write to database

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Last Modified: 2012-06-27
We build the environment testing that separate with production environment.

1 server win 2003 ent edition for DC
1 Exchange mail server 2003 ent edition sp2 with disaster recovery installation and brighstor R11.5 sp3, software was installed in this machine.

We did some configuration below

-before we did some restore, we run "Merge" first and running successfully.
-restore by session. Browse to source location.
-restore file to their original destination

i got the error message when tried to restore exchange ent 2003sp2 using brightstor r11.5 sp3 :

Information        12/11/2007 05:00:46 PM                   BAOF: Allowed access to open file C:\WINDOWS\Registration\R00000000000f.clb
Information        12/11/2007 05:00:46 PM                   [JOBQUEUE]: Status changed from Active to Done [Job No: 7] [Description: test restore 3]
Information        12/11/2007 05:00:44 PM 27                Restore Operation Failed.
Information        12/11/2007 05:00:44 PM 27                Number of Error(s)/Warning(s): 4/0
Information        12/11/2007 05:00:44 PM 27                Average Throughput: 5.45 MB/min
Information        12/11/2007 05:00:44 PM 27                Elapsed Time: 11s
Information        12/11/2007 05:00:44 PM 27                1.00 MB Read from Media.
Information        12/11/2007 05:00:44 PM 27                4 Database(s)/Transaction Log(s) (4 KB) Restored to Disk.
Information        12/11/2007 05:00:44 PM 27                4 Session(s) Found on Media.
Information        12/11/2007 05:00:44 PM 27                ** Summary for Job **
E8603              12/11/2007 05:00:43 PM 27       4        Failed to write to database. (DBNAME=Principia Management Group\D:\E-Mail\Principia Management Group\Cosimo.edb[Cosimo], EC=IDC-EXC001:Backup Agent Error -- (309) "Can not open restore file".)
Information        12/11/2007 05:00:41 PM 27       4        Target Directory: \\IDC-EXC001\dbaexchis
Information        12/11/2007 05:00:41 PM 27       4        Source Session 4 on Media 12/01/07 5:00 PM Serial # 4300001
Information        12/11/2007 05:00:41 PM 27       4        Use media 12/01/07 5:00 PM, serial # 4300001, ID 367A, sequence #1
E8603              12/11/2007 05:00:41 PM 27       3        Failed to write to database. (DBNAME=Potentia HR\D:\E-Mail\Potentia\Potentia.edb[Potentia], EC=IDC-EXC001:Backup Agent Error -- (309) "Can not open restore file".)
Information        12/11/2007 05:00:38 PM 27       3        Target Directory: \\IDC-EXC001\dbaexchis
Information        12/11/2007 05:00:38 PM 27       3        Source Session 3 on Media 12/01/07 5:00 PM Serial # 4300001
Information        12/11/2007 05:00:38 PM 27       3        Use media 12/01/07 5:00 PM, serial # 4300001, ID 367A, sequence #1
E8603              12/11/2007 05:00:38 PM 27       2        Failed to write to database. (DBNAME=Napinfo\D:\E-Mail\First Storage Group\priv1.edb[Mailbox Store (IDC-EXC001)], EC=IDC-EXC001:Backup Agent Error -- (309) "Can not open restore file".)
Information        12/11/2007 05:00:35 PM 27       2        Target Directory: \\IDC-EXC001\dbaexchis
Information        12/11/2007 05:00:35 PM 27       2        Source Session 2 on Media 12/01/07 5:00 PM Serial # 4300001
Information        12/11/2007 05:00:35 PM 27       2        Use media 12/01/07 5:00 PM, serial # 4300001, ID 367A, sequence #1
E8603              12/11/2007 05:00:35 PM 27       1        Failed to write to database. (DBNAME=Blitzmegaplex\D:\E-Mail\Blitzmegaplex\blitz.edb[blitz], EC=IDC-EXC001:Backup Agent Error -- (309) "Can not open restore file".)
Information        12/11/2007 05:00:32 PM 27       1        Target Directory: \\IDC-EXC001\dbaexchis
Information        12/11/2007 05:00:32 PM 27       1        Source Session 1 on Media 12/01/07 5:00 PM Serial # 4300001
Information        12/11/2007 05:00:32 PM 27       1        Use media 12/01/07 5:00 PM, serial # 4300001, ID 367A, sequence #1
Information        12/11/2007 05:00:32 PM 27                Description: test restore 3.
Information        12/11/2007 05:00:32 PM 27                Start Restore Operation. (QUEUE=1, JOB=7)
Information        12/11/2007 05:00:32 PM                   BAOF: Allowed access to open file C:\WINDOWS\system32\ATL.DLL
Information        12/11/2007 05:00:32 PM 27                Run Restore Job Now.
Information        12/11/2007 05:00:32 PM                   [JOBQUEUE]: Status changed from Ready to Active [Job No: 7] [Description: test restore 3]
Information        12/11/2007 05:00:23 PM                   [JOBQUEUE]: Status changed from Done to Ready [Job No: 7] [Description: test restore 3]
Information        12/11/2007 04:59:49 PM                   BAOF: Allowed access to open file C:\WINDOWS\system32\activeds.tlb
Information        12/11/2007 04:59:47 PM                   BAOF: Allowed access to open file C:\WINDOWS\Registration\R00000000000f.clb
Information        12/11/2007 04:59:47 PM                   [JOBQUEUE]: Status changed from Active to Done [Job No: 7] [Description: test restore 3]

please help me to resolve this problem

Thx,

Principia
Comment
Watch Question

Ensure that all of your necessary Exchange Server services are running.

Ensure that the agent is installed on the same machine that has the Exchange Server installed and that the Backup Agent RPC Server service is running.

Ensure that the server you are restoring to is configured exactly the same as the original server you backed up from. If you are restoring to the original location, the configuration is typically the same. Otherwise, use the worksheet in the appendix Server Configuration Worksheet to determine what needs to be identical. All fields in the worksheet except the Server Name field must be the same when restoring to an alternate location.

Author

Commented:
i found the problem, user must have full authorize to write or copy to destination folders, i used different user with the old server, and i have manually added user permission to destination folders.

Author

Commented:
Restoring Exchange 2000 & 2003
===============================
http://supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=TEC275776



Restore Mail Stores to Microsoft Exchange 2003 Recovery Storage Groups =======================================================================
http://supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=TEC386271

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