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Quick Set up freezing at licnese screen

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Last Modified: 2012-06-27
I have an existing firebox X1000 running FSM 7.3.  I run the quick set up wizard, it detects the firebox, asks for the IP and when I get to the license screen to enter the fireware pro license it freezes up and the browse, next ,back and cancel buttons are greyed out&
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Top Expert 2007

Commented:
Is there a specific need why you are running quick setup wizard; if you wish to configure the FB from scratch we can do it without using quick setup wizard; I am not sure why the quick setup is freezing but we can do everything using the Watchguard software [viz., system manager and policy manager].

Please update on the need and we would go through policy manager configuring the same if you wish.

Thank you.

Author

Commented:
I am just following the directions that I found on watchguard's documentation.  I am willing to give anything a try!

Author

Commented:
How do you upgrade firmware from within policy manager, I am not seeing it.
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Top Expert 2007

Commented:
If you wish to configure a out of box and know the settings you want to do then proceed as below:

Connect the trust interface of FB (port 0 is external; 1 is trust and 2 is dmz) to a laptop/desktop using a ethernet cable.
Reset the FB to factory defaults (to make sure any partially saved configuration do not bother):
1. Turn the Firebox off. On the front of the Firebox, find and depress the up arrow.
2. Hold down the up arrow button while you turn on the Firebox, and continue to hold the button down until the LCD display shows the Firebox is running in System B mode.
By default the FB would have IP 192.168.253.1 (if the box had 7.3 software) or 10.0.1.1 [I exactly don't remember the exact version when they changes the default IP (in version 7.5 it was 10.0.1.1 for sure)].
Configure your machine to be on the same subnet and you should be able to ping the firebox to make sure that the settings are correct.

Once you are able to ping the FB we proceed as below:

1. Open Policy Manager; click New; select FB model click OK.
2. Go to Network->Interfaces; configure external and trusted interface (the subnet you want WG to operate when functional).
3. Add services as FTP, ping, outgoing and watchguard. Leave all the services to default, configure watchguard service as below:
Incoming "Enabled and denied"
Outgoing "Enabled and allowed"; from trusted; to Firebox

Click File->Save->to firebox; specify WG IP as 192.168.253.1 or 10.0.1.1 [as per the case] and put password as "wg" (lower case without codes); hit OK; you would get a warning message, click OK; you would be prompted for readonly and readwrite/configuration passphrases; enter and remember as they would be needed to get in to the box at a later point in time.

Once saved; change the machine subnet to the new trusted interface and you should be able to connect back to FB; you can now go ahead and configure other services on FB and put the FB in production when completed.

Please let me know if you have any questions.

Thank you.
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Top Expert 2007

Commented:
to upgrade software; install the new version of software; open policy manager and save config to FB and it would get automatically upgraded.

Thank you.

Author

Commented:
When I open system manager, it still says running WFS 7.5...I need to upgrade the firmware on this X1000 to Fireware Pro...they are at version 9.1.2...

I think the only way to upgrade to fireware is through the quick set up wizard

Author

Commented:
dpk_wal - How do i reset to factory defaults from a laptop?
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Top Expert 2007

Commented:
First I would like to know what are you trying to accomplish; is it a new box or have you lost password or what...?

Author

Commented:
I was uanble to reset the firewall to factory defaults but I decided to proceed with the rest of the steps anyways.

I connected the firebox to my laptop via crossover cable.  I was able to ping the firebox.  I configured a policy and tried saving it to the firebox using the password of wg.  It won't accept this password.

Author

Commented:
This is a spare firewall that I am trying to upgrade to fireware.  Fireware gives you the option to connect it to TWO WANS.  Once this firewall is up and operating correctly I am going to configure two WANs on it.  FSM does not have this feature therefore I had to upgrade.
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Top Expert 2007
Commented:
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Author

Commented:
I am not sure how to reset to factory default settings.  I'll do some research...

Author

Commented:
Make sure that firebox is using WFS 7.5 before using fbxinstall.  If you need any help with using fbxinstall just do a google search for it and there will be a few pages that show up that explain how to use it.  After the command line upgrade is complete you can run the quick set up wizard and it should not freeze on you.
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