We help IT Professionals succeed at work.

Remote Desktop service will not start (but it says it is running)

Last Modified: 2013-11-21
Hi ,

I inherited a new server yesterday and no matter what I do I  cannot connect to  it via RDP.  Here is what I have done:

1) Turned on remote desktop added my account to the allowed users group
2) Dropped the MS firewall
3) It says it is started but when I do a portscan from a machine in the same subnet port 3389 is down
4) From the command line: telnet 3389 I get a cannot connect error
5) I checked in the registry and RDP port is still set to port 3389
6) RDP works on other machines in the same subnet so I know it is not a network firewall issue.

I am pulling my hair out with this, if anybody could help it would be appreciated.


Watch Question

Founder and CEO
This one is on us!
(Get your first solution completely free - no credit card required)


2. Run TSCC.MSC and delete RDP-tcp. Reboot. Logon, launch TSCC.MSC again and create a new RDP-tcp listener. Reboot. Test if it works.

You are my new hero, the above worked


Cláudio RodriguesFounder and CEO

No problem! Glad it worked. If you have any further TS questions feel free to drop by. :-)

Claudio Rodrigues

Microsoft MVP
Windows Server - Terminal Services
Frank GomesDirector of Technology

I had the same problem; followed the steps and it worked. Thanks.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.