We help IT Professionals succeed at work.

Backup problem with HP Storageworks 232

rayves asked
Last Modified: 2013-12-01
I have a HP Proliant ML370 with an internal Storageworks 232 tapestreamer, running Windows SBS 2003 Premium.
After about a year without any problems Backup Exec stopped working and any job submitted would only change status between 'loading media' and 'queued'

Unable to figure out the reason I uninstalled Backup Exec and tried using Windows Backup. This program is unable to see the tapestreamer, even thou the device manager insist that the tapestreamer is there and working perfectly.
Checking the Event Viewer I see that RSM detects the streamer as offline.

Thinking this was a hardware problem, I have tried with a new streamer (twice), new SCSI cable and even swapped the motherboard without being able to solve the problem.

Is there any way I can test the backup solution on this server without having to reinstall OS? Any boot cd/dvd I can use that is able to see and test the backup solution without having to do a new installastion.

I am still confused as to whether the problem is software og hardware related and need to figure this out without too much hazzle.

Watch Question

Iamthecreator OMIT/EE Solution Guide

Firstly ensure that you are using the OEM drivers if you are using it with NTBACKUP
Secondly what SCSI card are we using there.

delete the offline device from the REMOVABLE STORAGE and then SCAN FOR HARDWARE CHANGES
the use the NTBACKUP to see if it detects the device


The SCSI card is embedded om the motherboard and registered as 'LSI adapter Ultra 320 SCSI 2000 series w/1020/1030 SCSIport' in device manager.

I have tried with several drivers, both old and new ones, without getting any other result.
When deleted from removable storage, a scan for hardware changes detects the tapestreamer, but it goes offline as soon as I try to access it.
This one is on us!
(Get your first solution completely free - no credit card required)

Closed, 500 points refunded.
Community Support Moderator
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.