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HP LJ 4100 JetDirect printer cannot be pinged or accessed with valid IP assigned

guitar_dave asked
Last Modified: 2013-12-15
This printer had it's JetDirect card replaced recently.  I'm trying to get it on the network again, but cannot ping any IP address that I assign to it.  We have another HP LaserJet on this same network. with IP  I've assigned this "new" printer and also tried, as both IP's are available.  I've assigned the same mask and gateway on the new printer, and the I/O card is in a Ready state.  This printer for some reason is not shared on a server, so I have no way of telling which IP it had originally assigned to it.  I've located which interface it's terminated to on our Cisco switch, and it's state  is up up.  It is assigned to the correct VLAN as well, the same VLAN that is assigned to.
Watch Question

If you print a configuration page does the second sheet that comes out list the correct information?

If you have DHCP on your network have you tried resetting the NIC to facotry defaults, (hold down the GO/Online button while powering on the unit)  letting it get a DHCP address and then manually changing it to a static address?


The 2nd config page lists the correct information.  I had the printer reset to factory defaults by depressing the GO/Online button as the printer was powered on.  I then configured the BOOTP option to YES and had a config page printed again.  The info it picked up is a bit strange,  It's IP:, Mask: Unspecified Gateway:  Our DHCP server doesn't have a scope with these parameters.  It should have leased an 10.8.X.X address.  What does this tell us?


I created a reservation on the DHCP scope for this printers MAC address, had the printer reset again, and now it reports as it's IP.  Bootp is still set to YES.
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Wall jack tested out clean.  Plugged a laptop in and it got a valid IP and got on the Internet.  I tried changing the duplex to half and speed to 10 on the switch, no effect.  They have another HPLaserJet there, I'm going to ask the guy on site to snatch the JD card from the working printer and install it in the trouble printer, see what happens...


The store's manager wasn't keen on the jetdirect card being removed from the one working printer that they have on site to allow for testing purposes.  I've went ahead and scheduled a service call for this printer.  I'll send update as to what the issue is in a few days...


The printer tech replaced the JetDirect card and it was then immediately visible on the network.  So a faulty JD card was the source of the problem.

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