We help IT Professionals succeed at work.

HP LJ 4100 JetDirect printer cannot be pinged or accessed with valid IP assigned

guitar_dave
guitar_dave asked
on
2,006 Views
Last Modified: 2013-12-15
This printer had it's JetDirect card replaced recently.  I'm trying to get it on the network again, but cannot ping any IP address that I assign to it.  We have another HP LaserJet on this same network. with IP 10.8.0.31.  I've assigned this "new" printer 10.8.0.32 and also tried 10.8.0.32, as both IP's are available.  I've assigned the same mask and gateway on the new printer, and the I/O card is in a Ready state.  This printer for some reason is not shared on a server, so I have no way of telling which IP it had originally assigned to it.  I've located which interface it's terminated to on our Cisco switch, and it's state  is up up.  It is assigned to the correct VLAN as well, the same VLAN that 10.8.0.31 is assigned to.
Comment
Watch Question

Commented:
If you print a configuration page does the second sheet that comes out list the correct information?

If you have DHCP on your network have you tried resetting the NIC to facotry defaults, (hold down the GO/Online button while powering on the unit)  letting it get a DHCP address and then manually changing it to a static address?

Author

Commented:
The 2nd config page lists the correct information.  I had the printer reset to factory defaults by depressing the GO/Online button as the printer was powered on.  I then configured the BOOTP option to YES and had a config page printed again.  The info it picked up is a bit strange,  It's IP: 192.0.0.192, Mask: Unspecified Gateway: 192.0.0.192.  Our DHCP server doesn't have a scope with these parameters.  It should have leased an 10.8.X.X address.  What does this tell us?

Author

Commented:
Supplemental:
I created a reservation on the DHCP scope for this printers MAC address, had the printer reset again, and now it reports 0.0.0.0 as it's IP.  Bootp is still set to YES.
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Wall jack tested out clean.  Plugged a laptop in and it got a valid IP and got on the Internet.  I tried changing the duplex to half and speed to 10 on the switch, no effect.  They have another HPLaserJet there, I'm going to ask the guy on site to snatch the JD card from the working printer and install it in the trouble printer, see what happens...

Author

Commented:
The store's manager wasn't keen on the jetdirect card being removed from the one working printer that they have on site to allow for testing purposes.  I've went ahead and scheduled a service call for this printer.  I'll send update as to what the issue is in a few days...

Author

Commented:
The printer tech replaced the JetDirect card and it was then immediately visible on the network.  So a faulty JD card was the source of the problem.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.