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XP control panel missing from settings in classic mode

Last Modified: 2008-02-01
My wife complained her pretty desktop picture changed to a plain gray.When clicking >start >settings >there is no control panel listed. Also when right clicking on a open desktop space and "properties" the error message reads "This operation has been canceled due to restrictions on this computer. Please contact your system admin.."  I have run Hijackthis and nothing shows up. Also a in depth scans with NOD32 and Spyware Doctor show the computer to be malware free. I did a repair over a installation and nothing changed. Suggestions?
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I would uninstall any security software temporarily. Also, Dial-a-fix (http://wiki.djlizard.net/Dial-a-fix#Mirrors.2Fdownload_locations.2C_and_articles) can find restrictive policies. Also, scan with SUPERAntiSpyware (http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE) and send us your HijackThis (http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php) log.
It sounds like you have a group policy preventing these changes.  Did you get this computer new?  Or did it come from an office or something similar?  

This one is on us!
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The desktop changing to a gray can certainly be indicative of Malware.
Have you checked for rootkits?  HijackThis will not necessarily show a rootkit.
Or we have other 'more powerful' scanners.

If problem still exists you could scroll ~75% in this next link to the entry "Re: Control Panel Missing from Setting Menu" which refers to REGEDIT4.  See the comments on opening Notepad.exe, then copying the contents shown(excluding the dotted lines), paste it in Notepad, save the file as "cplfix.reg". Right-click "cplfix.reg" and choose "Merge".  You can follow the brief instructions, which we credit to Ramesh Srinivasan.

I should have included the suggestion that when using 'Regedit' you should backup the registry key before deleting anything.  You can do this by using the 'Export' option.


Using regedit and changing value from 1 to 0 fixed the problem. I also ran Sophos antiroot kit but it said no problems. Thanx Jonvee                          computerchuck

Glad to help, computerchuck.    Thank you.
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