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Outlook Inbox Subfolders

robdyer asked
Last Modified: 2011-10-03
Outlook is crashing every time I try to access a user-created subfolder in the inbox.  I recently added a new 2003 Exchange Server and moved the mailbox.  The email inside of the inbox works just fine and when I access the account thru OWA the subfolders work fine as well.  But when using Outlook, the subfolders cause the the application to fail and close.  This is not happening for all users.  I have set this particular user up on a different computer and experienced the same problem.  Any help is much appreciated.
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What are the other options?  This mailbox in nearly 5GB.  This also is a person who I cannot risk losing ANY email for.  I will backup the mailbox in the meantime.
This needs to be the first step. If you backup the mailbox as stated above, you will not lose any data. open outlook on the local machine, file, export to .pst., select the mailbox, and be sure to include all subfolders, then simply save the file to a place on the local machine that you can remember. you can also verify the export by importing it back into outlook before you delete the mailbox. This will bring the data back to a personal folder....
Once verified, delete the mailbox and the outllok profile (not the .pst file), then recreate and reconfigure outlook as stated above. Then you will simply import the .pst to the mailbox folder in outlook.
I believe this will work for you!

Let me know!
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Before you start dropping the mailbox, I would suggest that you create new folders and move the content in to those folders through OWA. See what happens then.




I tried and had no luck at sucesswith creating new folders.  I created one withing OWA and created one in Outlook.  I coundn't even access the new one in Outlook.


Thanks for the help.  This worked great.  As far as I can tell I just have to redo signatures and other small setting.

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