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Cant read emails: Some emails opening in Outlook 2007 with "invisible" text. Only hyper links are visible.

Last Modified: 2012-06-27
Some time in the past week, one XP laptop in my office has started displaying about half the emails received with no text visible other than the hyper links.

These emails when forwarded to other computers display just as they should.

On the "problem" machine, the emails just open up blank. Text is able to be highlighted and copied into a text editor to be viewed (as a workaround)  if the email is edited (other actions -> edit) it can be changed to html and the font color can be set to black so it is legible.   The odd part here is that it doesn't seem to have any style at all before this. It doesn't appear to be set to the white color of the background is what I mean.

By my understanding, an email that says "Plain Text" at the top shouldnt be able to display white text as these ones do. (see screenshots below)

So... anyone have any idea if there is a default style which may have become set, or any sort of fix for this problem? I have seen one other person posting this problem when I was searching google but there have been no solutions for them either. Their issue seems to have started in the past week as well.

Any suggestions or especially a fix (if this is a known problem to someone out there) would be greatly appreciated.

Im adding links to 2 jpgs:

Basic capture of how the emails open: http://www.august8th.com/eepics/screen-1.jpg
capture of the same email havig selected all the text to see if its actually there: http://www.august8th.com/eepics/screen-2.jpg

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I had actually gone through and checked all the settings in the mail format tab but had convinced myself that those settings were for composing emails only.

turns out the font color for incoming plain text emails was set to "automatic" and apparently thats not cool.

this would be a classic case of someone assuming (in error) that the most complex answer would be the best.

Occam's razor still holds true... I may not have tried setting the color there if you hadn't mentioned it. Thanks so much.


thanks again.

You're welcome.
In this job we try not to assume.  As you know, it can be very time consuming.  If in doubt try it anyway.

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