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Exchange Queue is corrupt and has not been enumerated - Store mounts fine but no mail delivery

lobarassoc
lobarassoc asked
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Last Modified: 2008-02-01
Extended power outage.  Exchange 2000 server up and running with mounted store but no email delivery after power failure.  Checking events SMTPSVC error - Mailroot\vsi1\Queue is corrupt and cannot be enumerated.  I've used Eseutil before on db issues but what can be done to correct queue?  All previous data intact.  Thanks for the help.
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Expert of the Year 2007
Expert of the Year 2006

Commented:
I presume that has come out of the event viewer?
Can you post the full event viewer entry?

Simon.

Author

Commented:
The complete entry in the Event Viewer:
The message file 'D:\ex2000\Mailroot\vsi 1\Queue\NTFS_0fe8945e01c6bbbe000000a6.EML' in the queue directory 'D:\ex2000\Mailroot\vsi 1\Queue' is corrupt and has not been enumerated.

Thank you.

Author

Commented:
I occasionally delete the BadMail folder but was hesitant to just delete the Queue folder.  Also was contemplating using the utility aqadmcli.exe.  Any input would be appreciated.
Expert of the Year 2007
Expert of the Year 2006

Commented:
Is that file in the queue? If it is, delete it. It is a single message. If you want to see what it is, drag and drop the file on to notepad. DO NOT associate EML with notepad, and don't double click on the item as that will try and open it in Outlook Express.

Simon.

Author

Commented:
I am very familiar with Queue content and enumerating and deleting individual entries in the queue.  This is the entire Queue folder.  No individual entries can be viewed  - the Queue folder is 'corrupt'.  I am trying to find if there is a way to delete to entire Queue folder and start over losing the present entries in the current queue.  If losing the mail in the queue is the only ramifications I can deal with that.  I just want to know that if I rename the old queue and recreate a new Queue all I am doing is losing emails and not that it won't be able to mount the store or something.

Thanks.
Expert of the Year 2007
Expert of the Year 2006
Commented:
This one is on us!
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Author

Commented:
SMTP svcs hung when attempting to stop.  Shutting down via System Attendant failed.  Booting up in safe mode and renaming the Queue directory eventually resolved the issue and the Queue was recreated successfully.

Thanks to Sembee/Simon for their input.
Expert of the Year 2007
Expert of the Year 2006

Commented:
Another method would be to change the service from Automatic to disabled and then rebooted the server.

Simon.

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