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troubleshooting Question

Delegate updates result in duplicate calendar entries in Outlook 2003

Avatar of CourtyardICT
CourtyardICT asked on
Outlook
1 Comment1 Solution2756 ViewsLast Modified:
Hi,

We are using Office 2003 and Exchange 2003 on Windows server 2003.

The Personal Assistant (PA) to the CEO is having issues with his calendar. Here's some background information. She (PA) manages the CEO's calendar - all CEO meeting requests go to her. She accepts, decline, and updates ALL his meetings while the CEO just views his calendar to see which meetings he should be in.

Here's the problem: When the PA updates, or receives an update and accepts it, it creates a duplicate entry in the CEO's calendar. This started happening 2 weeks ago. I've tried updating the PA and CEO's office 2003 with SP3 and all windows update but no joy.

I am thinking that it's a problem with the CEO's outlook because the same PA manages another persons calendar and does not have the same issue. I was planning to switch the CEO's computer after the holidays to see if it's the outlook client that is corrupt.

Any thoughts? Thanks in advance.

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CourtyardICT

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