troubleshooting Question

Delegate updates result in duplicate calendar entries in Outlook 2003

Avatar of CourtyardICT
CourtyardICT asked on
Outlook
1 Comment1 Solution2756 ViewsLast Modified:
Hi,

We are using Office 2003 and Exchange 2003 on Windows server 2003.

The Personal Assistant (PA) to the CEO is having issues with his calendar. Here's some background information. She (PA) manages the CEO's calendar - all CEO meeting requests go to her. She accepts, decline, and updates ALL his meetings while the CEO just views his calendar to see which meetings he should be in.

Here's the problem: When the PA updates, or receives an update and accepts it, it creates a duplicate entry in the CEO's calendar. This started happening 2 weeks ago. I've tried updating the PA and CEO's office 2003 with SP3 and all windows update but no joy.

I am thinking that it's a problem with the CEO's outlook because the same PA manages another persons calendar and does not have the same issue. I was planning to switch the CEO's computer after the holidays to see if it's the outlook client that is corrupt.

Any thoughts? Thanks in advance.

Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 1 Comment.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 1 Comment.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros