Can't send reply emails from Outlook 2000 - SMTP and Winsock errors

x13
x13 used Ask the Experts™
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Hi experts,

I have one user who cannot send reply emails. Receiving and sending new messages work fine.

Computer is Windows XP professional, with Outlook 2000 and OE/IE version 6.0.2900 (versions match).

Errors are as follows.

"A TCP/IP error occurred while trying to send data to the server. Error number 0x800ccc13"
"The SMTP server responded with an error. Error number 0.800ccc60"

I have tried the following remedies:
- check to ensure Outlook Express and Internet Explorer versions match (they do)
- Reset the TCP/IP stack (impossible to uninstall, but reset with Microsoft's instructions)
- Disable Norton Anti Virus and remove Yahoo toolbar.

This problem appears to affect only replies, not new messages.
SMTP and POP3 settings are correct. The same server/settings works for other users. Errors have occurred for approximately two weeks. No new software was installed but who knows about those sneaky Microsoft updates.

Ideas??
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Top Expert 2008

Commented:
Hello x13,

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

2. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

5. Your ISP may be blocking port 25. Try using alternate port 587.

If no joy, you need to use your ISP SMTP server to send out emails.

6. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

7.  Check with email provider Tech Support to determine if server is having trouble.

Hope this helps!
war1
Most Valuable Expert 2011
Top Expert 2011
Commented:
"Reset the TCP/IP stack (impossible to uninstall, but reset with Microsoft's instructions)"

Does not reset the Winsock......

netsh winsock reset
then reboot, and retry. That resets the Winsock Catalog.....

And "impossible to uninstall" is not entirely accurate......

How to remove and reinstall TCP/IP on a Windows Server 2003 domain controller
http://support.microsoft.com/kb/325356

Start with 11, or even 5. 1-4 are for the Domain controllers.....

I had used this to successfully uninstall/reinstall TCPIP (actually had the Uninstall button available) on my XP system, when I infected myself with a rootkit (got bored wanted to see what it would do....).
x13

Author

Commented:
@war1:

1. I did this, and it was successful. I forgot to mention in my first post. (I saw your reply to another question on here)

2. Did this too

3. Did not do this, will try it

4. Server auth settings are correctly set. It uses authentication "the same as incoming server"

5. Our SMTP server actually uses port 26, which I have successfully telnetted to from the machine in question (forgot to mention that too, sorry)

6. Will try this too

7. Other users are able to get email, and send replies (myself included) so I don't think it's the provider.

Thank you for your suggestions. I will try those two things before I post back.

@johnb6767... I used the following microsoft knowledge base: http://support.microsoft.com/kb/299357 which is where it says that you cannot uninstall TCP/IP. In fact my uninstall button was greyed out. maybe we have different XP versions or something? I don't know?

Anyway I will try the winsock thing and let you know. Thank you!
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Most Valuable Expert 2011
Top Expert 2011

Commented:
"In fact my uninstall button was greyed out. maybe we have different XP versions or something? I don't know?"

Thats correct, but the method in the second link that I offered, in terms of editing the .inf file, brings the uninstall button back to life, where you can actually uninstall TCPIP.....
x13

Author

Commented:
Results:

War1's step 3, changing server timeout: no effect (the error comes almost immediately no matter what the timeout is set to)

War1's step 6: Okay this was interesting. When I clicked on the mail applet in control panel, there is nothing about profiles. It brings up the Account page where my options are the following:
-Add..
- Remove
- Properties
- Set as default (greyed out since there is only one account setup)
- Import...
- Export...

I know what the profile window looks like as I have setup profiles before, but it's not there on this computer. ?

johnb6767's suggestion: netsh winsock reset then reboot: was successful but I still get both 0x800ccc13 (SOCKET_WRITE_ERROR) and 0x800ccc60 (SMTP_RESPONSE_ERROR)

I looked at the link you gave me but none of the symptoms described in the article apply to me, and anyway I did reset the TCP/IP by using the command "netsh int ip reset resetlog.txt" which was successful but didn't fix the problem.

Other things to try???
Most Valuable Expert 2011
Top Expert 2011

Commented:
If you think it is still TCPIP related, I would suggest the uninstall/reinstall of TCPIP....
Top Expert 2008
Commented:
Creating an Outlook 2000 profile is a little than the later versions.  Are you in Corporate or Internet mode?
http://www.outlook-tips.net/beginner/2000_profile.htm
Top Expert 2008

Commented:
I meant to say Outlook 200 profile creation is a little different than Later versions of Outlook.
Most Valuable Expert 2011
Top Expert 2011

Commented:
Or try a full reinstall of Internet Explorer on top of itself....



Repair or Reinstall Internet Explorer6 and Outlook Express 6
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm

Method II  ideally....

But when it comes time to launch ie6setup.exe, launch it from the command line.....

start>run>(Path to downloaded IE6 files)\ie6setup /q

x13

Author

Commented:
I followed johnb6767's procedure about uninstalling and re-installing TCP/IP. Since then, I am only getting error 0x800ccc13. It seems the SMTP_RESPONSE error has been resolved! I am tentatively optimistic, I hope I don't see it again. If it is indeed gone, it would seem that both errors are not caused by the same problem as I had originally thought, and johnb6767 will get 1/2 the points.

Now, on to the remaining problem. "SOCKET_WRITE error" I will try the remaining solutions.
Top Expert 2008

Commented:
x13, creating a new Outlook profile did not fix the problem?
x13

Author

Commented:
Hi war1, I am going to try that next. I'm just running sfc /scannow to check that IE and Outlook Express dont have any corrupted files. I will definitely post back here when I have tried it.
x13

Author

Commented:
@war1

I have looked at ALL the links you have posted and the steps do not apply to my computer. THERE IS NO PROFILES BUTTON. I know how to make profiles in WIndows XP with Outlook 2000, 2002 and 2003 but I am telling you that this computer is different for some reason.

When I click on the Mail applet in control panel, I get the same exact window that you get when you click on Tools > Accounts, with the exception that there is only a "Mail" tab, no "All" or "Directory Service".

Here is a link to a picture I found on the Internet of the window I get when I click on "Mail" in the Control Panel. (Except that in mine, there is ONLY the mail tab).
http://www.nbcs.rutgers.edu/newdocs/outlook_imap_ssl/outlook2k_smtp_files/outlook1.JPG Note that there is no "Show Profiles" button. (When I click on Tools > Accounts, the other two tabs are present).

Anyway... I've tried sfc /scannow and rebooted and I'm still getting 0x800CCC13.
Top Expert 2008

Commented:
If you cannot get to a new Outlook profile, create a new Windows user account.  If it works, you can drag the data to the new account.
x13

Author

Commented:
I finally got it working.

My solution was to create a new email account (in Outlook, Tools > Accounts > Mail tab then click New.. and filled in the same values. Then delete the existing mail account). It was easier than trying to create a profile without the profile button.

In this way I did not lose any emails or have to re-install Outlook or make a new Windows account (I have a domain).

Since the profile probably would have worked if I had had the button I am giving War1 the other 1/2 of the points.

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