I have one user who cannot send reply emails. Receiving and sending new messages work fine.
Computer is Windows XP professional, with Outlook 2000 and OE/IE version 6.0.2900 (versions match).
Errors are as follows.
"A TCP/IP error occurred while trying to send data to the server. Error number 0x800ccc13"
"The SMTP server responded with an error. Error number 0.800ccc60"
I have tried the following remedies:
- check to ensure Outlook Express and Internet Explorer versions match (they do)
- Reset the TCP/IP stack (impossible to uninstall, but reset with Microsoft's instructions)
- Disable Norton Anti Virus and remove Yahoo toolbar.
This problem appears to affect only replies, not new messages.
SMTP and POP3 settings are correct. The same server/settings works for other users. Errors have occurred for approximately two weeks. No new software was installed but who knows about those sneaky Microsoft updates.