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georgedschneiderFlag for United States of America

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Unable to reply oto a reply

For some reasonm on a balckberry running professional software I'm unable to reaply to a reply.  All i see is a big red X.  Any idea on why this would be or how to resolve this?
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Kurt_Braeckmans
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Can you try the following:
Regenerate the encryption key.
Goto Settings/Options then open "Security Options".
Now select "General Settings" and scroll to the last line: Desktop [number] (3DES) and click on the wheel.
Select "Regenerate Encryption Key".
When this is done, try sending a mail.

If this don't work:
This canbe  caused by a corrupt service book.  You can delete and resend the service book.
How to do this:
Goto settings => advanced options => service book
Click on the Desktop [CMIME] and select delete
When this is done, you can resend the service books on the BES-server.

When this doesnt work, you have to redo the enterprise activation

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ASKER

how do I resend the service book?
how can i tell if the service book was resent?  How long does it typicaly take?
In the application log I see the followign entry (i changed the user name and server for security reasons):

Event Type:      Warning
Event Source:      BlackBerry Messaging Agent MailServer Agent 1
Event Category:      None
Event ID:      20472
Date:            1/9/2008
Time:            3:49:51 PM
User:            N/A
Computer:      Mailserver
Description:
{user@company.com} Send() failed: ERR_SUBMIT_MAIL, Tag=516

I also tried th above steps and don't see the service book Desktop [CMIME on the blackberry.
To resend your service books:  On your BES select the user, right click and select "resend service books"

This can take up to 24 hours.
still no luck even after resending the service book.
When you recieve the red X please open the email and it should give you an error message near the top of the email.  Can you please post the error back here once you check?
The error message reads as follows:

Sent Using:  Desjtop (Secure)
Folder:  Sent Items
Message Status:  Desktop Email Program unable to submit message.
To correct the "Send As" issue I have outlined the steps I use to quickly resolve this issue:

1. Stop the Blackberry Router service.

2. Open Active Directory and from the View menu select "Advanced Features". Then go to each user that will be added to the BES and open their properties, go to the security tab and add the user BESadmin and add the security permission "Send As".

3. Run the following script logged on as Administrator
Note: Only use this step if you have BlackBerry users that are members of Admin groups. Using best practice methods it is recommended that mobile user accounts aren't members of any administration groups.

dsacls "cn=adminsdholder,cn=system,dc=domainname,dc=c om " /G "DOMAINNAME\BESadmin:CA;Send As"

Example 1: dsacls "cn=adminsdholder,cn=system,dc=experts-exchange,dc=com " /G "EXPERTS_EXCHANGE\BESadmin:CA;Send As"

Example 2: dsacls "cn=adminsdholder,cn=system,dc=blackberryforums,dc =com,dc=au " /G "BLACKBERRYFORUMS\BESadmin:CA;Send As"

Example 3: dsacls "cn=adminsdholder,cn=system,dc=mobilenetwork,dc=lo cal" /G "MOBILENETWORK\BESadmin:CA;Send As"

NOTE: dsacls can be found in the Windows Server 2003 SP1 Support Tools pack: Download details: http://www.microsoft.com/downloads/details.aspx?FamilyId=6EC50B78-8BE1-4E81-B3BE-4E7AC4F0912D

4. Wait 20 minutes and then restart the BlackBerry Router service.

5. Restart the BES server.

More Information: http://www.blackberryforums.com.au/forums/general-bes-discussion/436-unlisted-message-error-desktop-email-program-unable-submit-message.html
ASKER CERTIFIED SOLUTION
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Gary Cutri
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