WSUS Update Error Code 0x80070643 For Outlook Updates
Hi there,
I'm sure I can't be the only person with this problem. A number of machines on our network are failing the following updates (error code 0x800706043):
KB943649 - Update For Outlook 2003
KB943552 - Update For Outlook Junk Email Filter
KB943591 - Update For Outlook Junk Email Filter
The only resolution that works for the machines is to remove Office 2003 and then re-install it, which is obviously a pain when it's mulitiple machines. I have tried a repair install, and re-install (without removing first), and also replacing OSE.exe with no joy.
I'm sure there must be a fix for this. Can anyone help?
Thanks,
I'm sure I can't be the only person with this problem. A number of machines on our network are failing the following updates (error code 0x800706043):
KB943649 - Update For Outlook 2003
KB943552 - Update For Outlook Junk Email Filter
KB943591 - Update For Outlook Junk Email Filter
The only resolution that works for the machines is to remove Office 2003 and then re-install it, which is obviously a pain when it's mulitiple machines. I have tried a repair install, and re-install (without removing first), and also replacing OSE.exe with no joy.
I'm sure there must be a fix for this. Can anyone help?
Thanks,
brent_caskey
Could you post the logs for these KB's from c:\windows\KB######.log
ASKER
I have checked the client machines and the log files for the above KB's have not been created.
Would windowsupdate.log help?
Would windowsupdate.log help?
post the windowsupdate.log
ASKER
Hi Brent,
I have asked a user to attempt the updates and I have attached the relevant section of windowsupdate.log as a txt file.
Does this give you any ideas?
Thanks.
log.txt
I have asked a user to attempt the updates and I have attached the relevant section of windowsupdate.log as a txt file.
Does this give you any ideas?
Thanks.
log.txt
ASKER CERTIFIED SOLUTION
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ASKER
Thanks Brent. I think that's cracked it...
Looking at a couple of the offending machines, it looks like the MSOCache folder was missing. I have a suspicion that it may have previosuly been deleted manually from Explorer.
When I was trying to enable LIS from LISTool.exe, the operation failed with error code 0x8007000f (Source files missing, I think). However, when I used the tool to disable LIS and then tried to run the updates, they went through fine.
I'm not 100% sure what has happened here, but I think maybe when someone previously deleted the MSOCache folder manually, this didn't do the job fully and was causing errors for some updates (?). The LISTool.exe removed these remaining remnants and resolved the issue. (Does this sound likely?)
Anyway, many thanks for your help.
Looking at a couple of the offending machines, it looks like the MSOCache folder was missing. I have a suspicion that it may have previosuly been deleted manually from Explorer.
When I was trying to enable LIS from LISTool.exe, the operation failed with error code 0x8007000f (Source files missing, I think). However, when I used the tool to disable LIS and then tried to run the updates, they went through fine.
I'm not 100% sure what has happened here, but I think maybe when someone previously deleted the MSOCache folder manually, this didn't do the job fully and was causing errors for some updates (?). The LISTool.exe removed these remaining remnants and resolved the issue. (Does this sound likely?)
Anyway, many thanks for your help.