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Citrix / vista

Hello i have a user running vista and citrix client.

It was working fine for him until recently.

Now all of a sudden when he tries to connect it runs through the process connecting verifying etc...

and then does nothing. no connection window pops up and no errors are generated.

please help

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dpetr000

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technomic

ASKER

We`ve tried to reinstall the cleint, still running into the same issue. I will try to update the client to a version you listed. Other users are able to log in using Citrix without issues. One correction though, client PC is Windows XP and not Vista.

dpetr000

Ok. It still sounds like a client installation issue.

Try a "full" re-install:
- Uninstall
- Delete all Temporary Internet Explorer files, cookies, etc.
- Reboot
- Reinstall newest client

technomic

ASKER

I actually found the fix.

It was i license issue

i deleted this registry key and it resolved it

hkey_local_machine\software\microsoft\mslicensing

dpetr000

A license issue on the Presentation Server itself? If that was the issue, I would expect other users to experience the same problem.

SOLUTION

Spot_The_Cat

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technomic

ASKER

dpetr000, the key that I removed was on the client PC. hkey_local_machine\software\microsoft\mslicensing
Thank you for your help guys.

Spot_The_Cat

technomic,

did you check your license server and the license that's been given to the client? It's quite likely that this problem will re-occur and it may start affecting more clients. Now may be a good time to check that it's working correctly and that you've got enough licenses.

regards

Spot

technomic

ASKER

Sorry about delay guys. I am splitting the points between dpetr000 and Spot The Cat.

Brattis

Technomic, i guess the problem is solved, but anyway, from what i read above, you have a TS Licensing issue. Either your TS-license server ran out of licenses och your Vista machine cant find the license server.

In the Application event log i guess you will see:
Event ID 1004
Source: TermService
Description: The Terminal Server cannot issue a client license.

You need to activate the Licensing server and install new/additional licenses.

I think this is due to that TS CAL isnt included in Vista, but i was included on XP Pro.

regards

Brattis