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Citrix / vista

Hello i have a user running vista and citrix client.

It was working fine for him until recently.

Now all of a sudden when he tries to connect it runs through the process connecting verifying etc...

and then does nothing. no connection window pops up and no errors are generated.

please help
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technomic
Asked:
technomic
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2 Solutions
 
dpetr000Commented:
I would verify his client is installed and working correctly.  If it was a server side issue, you would know from the other users.  Try having the user un-install and re-install the client.  I believe 10.15 has been released here:  http://citrix.com/English/SS/downloads/details.asp?dID=2755&downloadID=683986&pID=186
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technomicAuthor Commented:
We`ve tried to reinstall the cleint, still running into the same issue. I will try to update the client to a version you listed. Other users are able to log in using Citrix without issues. One correction though, client PC is Windows XP and not Vista.
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dpetr000Commented:
Ok.  It still sounds like a client installation issue.  

Try a "full" re-install:
- Uninstall
- Delete all Temporary Internet Explorer files, cookies, etc.
- Reboot
- Reinstall newest client
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technomicAuthor Commented:
I actually found the fix.

It was i license issue

i deleted this registry key and it resolved it

hkey_local_machine\software\microsoft\mslicensing
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dpetr000Commented:
A license issue on the Presentation Server itself?  If that was the issue, I would expect other users to experience the same problem.
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Spot_The_CatCommented:
This happens sometimes when a temporary TS license runs out but cannot be renewed. You'll probably find that the client has got a new temporary license and it'll run out in 90 days again.

Check that you haven't run out of TS licenses.
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technomicAuthor Commented:
dpetr000, the key that I removed was on the client PC. hkey_local_machine\software\microsoft\mslicensing
Thank you for your help guys.
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Spot_The_CatCommented:
technomic,

did you check your license server and the license that's been given to the client? It's quite likely that this problem will re-occur and it may start affecting more clients. Now may be a good time to check that it's working correctly and that you've got enough licenses.

regards

Spot
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technomicAuthor Commented:
Sorry about delay guys. I am splitting the points between dpetr000 and Spot The Cat.
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BrattisCommented:
Technomic, i guess the problem is solved, but anyway, from what i read above, you have a TS Licensing issue. Either your TS-license server ran out of licenses och your Vista machine cant find the license server.

In the Application event log i guess you will see:
Event ID 1004
Source: TermService
Description: The Terminal Server cannot issue a client license.

You need to activate the Licensing server and install new/additional licenses.

I think this is due to that TS CAL isnt included in Vista, but i was included on XP Pro.

regards

Brattis
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