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Windows Installer error

Problem installing software. "Error 2203 Database.  c:\Windows Installer\4c9da.msi Cannot open database file. systems error 2147287035"

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mike_oram
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mike_oram
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briancassinCommented:

what version of windows I am assuming windows xp

Are you using an administrator account ?

if windows xp check to make sure you have proper permissions on the following folder
c:\documents and settings\%username%\local settings\ temp

also try clearing out your temp files a good utility for this is ccleaner yoou can get it from http://www.ccleaner.com


 Windows Installer will record successful and failed installation information in the application event log. check this by going to START RUN and type EVENTVWR then click on APPLICATION post the error message here

The final method is to generate a verbose log file, and then analyze the verbose log file looking for the source of the error. A helpful utility for analyzing verbose log files is the WILogUtl.exe tool provided in the Windows Installer SDK. Logging can be enabled via Windows Installer logging policy or by appending "/L*v path to logfile" to your MSIExec command line.

To generate a detailed verbose log file through policy, use the following registry key:

" HKLM\Software\Policies\Microsoft\Windows\Installer
 
" Set: Logging = REG_SZ voicewarmup
 
" Set: Debug = REG_DWORD 0x7
 

Log files generated through the policy key will be of the form msiXXXXX.log in the user's %temp% folder.

Note: Logging through the command line overrides any logging policy settings.



Enable logging for the windows installer then check the installer log file for the error
http://support.microsoft.com/kb/223300
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mike_oramAuthor Commented:
Thanks briancassin, I'm afraid this didn't work... but that could be me (a beginner please note). However, reinstalling the operating XP system did the trick.
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briancassinCommented:
if it didn't work then you can request to delete this with points refunded
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mike_oramAuthor Commented:
That's magnanimous Brian; thanks
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briancassinCommented:
no problem :)
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