I've got a terminal server (server 2003 standard) that has office 2003 (w/ SP3, but it also did it on SP2) on it. over time, word has started crashing (over the past few weeks) and has been getting worse. it's always only one user at a time, but lately, as soon as i fix it for that one user, another user has the same problem immediately. the fix is a removal of normal.dot for that user. i can even recreate the problem by copying that user's normal.dot to another profile and watch the crashes happen. the crash occurs immediately on startup of Word, causing the user not to be able to do any of their work..
i can have more details later, as far as the crashing, since i'm not onsite, but wanted to see if anyone has experienced anything similar.