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Photoshop CS won't start, with message about CoolType library; Illustrator CS also no go

I'm working with a several-month-old Dell desktop computer (Win XP Pro) where we've installed Adobe Creative Suite, primarily to use Photoshop and maybe Acrobat.  After CS was installed in confusing circumstances, then uninstalled, and then reinstalled (with many complications along the way), I an now run most of the CS components--at any rate, they start up--namely InDesign, Acrobat, GoLive, and ImageReady.

But when I start Photoshop, it displays its first couple screens full of stuff (before there's any user input), and then displays a dialogue box saying, 'Could not initialize Photoshop failed to initialize CoolType'.  When you click OK, Photoshop terminates.

It may or may not be relevant, but Illustrator also won't start, though it doesn't even give me the courtesy of an error message.  It just displays that little box with the graphics and the list of developers, for 30 seconds or so, and then it disappears without a trace.  That's not hugely important to us, as the user of this computer doesn't use Illustrator (yet); I mention it only as a possible clue to the Photoshop problem.
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Since more than one Adobe program is affected, I would say you have some shared components that are corrupt.

Try the following:

1.  Uninstall your Adobe applications
2.  In Windows Explorer, delete the Adobe folder from //Program Files/Common Files
3.  Reinstall any Adobe applications.

Try these:

Solution 1

Delete all Adobefnt*.lst files:

1. Choose Start > Search > For Files or Folders.

2. Follow the on-screen instructions to search for adobefnt*.lst

3. In the Search Results window, delete all of the files.

Solution 2

In Windows Explorer, delete the Adobe folder from //Program Files/Common Files, and then uninstall and reinstall any Adobe applications.
You have a corrupted or missing coolfonts.dll file. Before doing a full install, trying going to Add/Remove Software and do a repair. The Adobe installer should check for missing .dlls and replace them.

If it is corrupted and does not get flagged by  the repair mode, do a system search and remove it (them) and then run repair.

David B.


D Brugge's answer came the closest.  The file is called cooltype.dll, and it lives under //Program Files/Adobe, with one copy (of varying size and date) for each of the CS applications.

Remove / repair is the recommended response.

The guess that this would be somewhere under Common Files was a reasonable one, but searching the system found that it was not so.


Many thanks for your help.

Yes, cooltype.dll. Stupid mistake.

I should ALWAYS reread my post BEFORE sending.

Glad you overcame my error.

David B.