Domino server loses connection to SMTP server and it goes down

Posted on 2008-01-24
Medium Priority
Last Modified: 2013-11-30
I have Domino Notes version 7 and every now and then I get a message "Unable to connect to the SMTP server" and the email goes down. I try to see if I can't ping the DNS server and I can't and actually all connections are down, no server responds and internet is down on the Domino server. If I close the Domino then I get a reply from DNS server. As soon as I open the Domino again, everything goes down again. I have to restart the Domino server and then it runs normal again until next time it goes down. It seems to happen about every 7 - 10 days. I found Event ID 7034 and also Event ID 1000 in the Event Viewer and this is where it took me:
So far, I replaced the network card, I reinstalled Notes Domino, I change the port for this server, but the server still goes down.
What do you think the problem is and how can I fix it?
Question by:Bob Macpherson
  • 3
LVL 18

Expert Comment

ID: 20740025
I could be wrong, but, isn't inetinfo.exe (referenced in the link) IIS services on the windows 2003 server?  If so, then the Domino server doesn't need IIS running.   Typically, when you install a Domino server, you don't install iis on the server.  If you do, then you have to integrate Domino with the IIS service, and tell the IIS service where to find the Domino applets.  Have you tried removing the IIS service?

Author Comment

by:Bob Macpherson
ID: 20743356
I don't have IIS installed on the Domino server
LVL 63

Expert Comment

ID: 20752376
1) have you checked your firewall. Maybe it is blocking something once in a while.

2) I would install the latest 7.03 version and see if it continues to happen.

3) turn off any services on the server that are not required.

4) Do you have any antivirus or content filtering running on the server ?

I hope this helps !

Author Comment

by:Bob Macpherson
ID: 20759828
2) I installed 7.0.3 last Sunday and on Thursday it went down again.

4) I have TrendMicro anti-virus

Accepted Solution

Bob Macpherson earned 0 total points
ID: 22842223
It seems Trend Micro was causing the outage. Since I reinstalled the anti-virus it hasn't gone down anymore.

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Notes Document Link used by IBM Notes is a link file which aids in the sharing of links to documents in email and webpages. The posts describe the importance and steps to create a Lotus Notes NDL file in brief.
When you’re making plans to join the modern business race, you should analyze various details that may affect your results. Nowadays, millions of businesses are trying to grow into established and appreciated professional enterprises.
Planning to migrate your EDB file(s) to a new or an existing Outlook PST file? This video will guide you how to convert EDB file(s) to PST. Besides this, it also describes, how one can easily search any item(s) from multiple folders or mailboxes…
How to fix display issue, screen flickering issue when I plug in power cord to the machine. Before I start explaining the solution lets check out once the issue how it looks like after I connect the power cord. most of you also have faced this…

607 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question