How do I complete the uninstall of CA Anti-Virus?

When I right click a file (to delte, check properites, etc.) I get a Windows Installer pop up screen - "The feature you are trying to use in on a network resource that is unavailable.  Click OK to try again, or enter an alternate path to a folder containing the installation package eTrust Antivirus.mis in the box below."  The Use source destination is a temp folder.  I've tried to fine the *.mis file - it does not exist on my computer.
dan_e_hollandAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ded9Commented:
Hi,

Just follow these steps in safe mode.

http://supportconnect.ca.com/sc/kb/techdetail.jsp?searchID=TEC436187&docid=436187&bypass=yes&fromscreen=kbresults

Thats it issue is resolved.



Ded9
0
dan_e_hollandAuthor Commented:
Ded9: thanks for the feedback.  I had previously tried a similar process with no success.  I revisited this again to verify and still no success.  

It seems that somewhere there is a registry key causing my problems.  I've tried unsuccessfully to reinstall the anti-virus software.  I get an error message to uninstall a previous version.

???????
0
dan_e_hollandAuthor Commented:
I found a solution.  I downloaded a Windows Installer CleanUp Utility from http://support.microsoft.com/kb/290301.
It seems this allowed me to complete the uninstall of the software.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.