Good evening, I have told a friend that I would help them with this situation. She has given a web designer a deposit for a shopping cart and more for her website. They signed a contract that stated the project would be done in 8 weeks. This was 4 months ago. Since that time the designer has not done much for the project besides put the cart on the server. It does not even work. My friend says she was told it would cost $450 for the cart. Now the designer will not return email or phone calls. In order for her to go forward with finding someone new to do this for her she would like to get her money back and her license for the cart she bought that the designer has. Is there a good way of doing this? I would think that going through the legal process would cost her more than what she has already given this person. I don't know much about this process so I would appreciate any tidbits of advice I could give her. Thank you in advance for any thoughtful replies and advise.
I hope I have put this in the right category. Not for sure where this should go.