Arcserve Backup error 8604 (401) Invalid Agent ID

Good day

I cannot find any solution. I checked log, the full error message:
8604 Failed to backup (DBNAME=\Individual Mailboxes\Sales. EC=EXCH Exchange Agent -- (410) "Invalid Agent ID")

The similiar log is shown about 5 users.
I have checked for those users mailbox account is normal. their account is still active.

Please help!
LVL 1
chekfuAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

adamsetzlerCommented:
Try this first...

Go into the client agent on the server to backup, go into options, click on configuration, and then click password security.  Type in the password for the account you are using and then save it. Then try your backup.
0
bhanukir7Commented:
Hi,

Check if the backup is failing for only those three are four a/c's and see if they have any restrictive permissions. I mean logon as/send as is set to deny for these users. Normally the when you are trying to backup user mail boxes the user a/c that you have setup in the exchange agent config tries to log into those users mail boxes and backup the mail boxes. If there are any kind of restrictions for those specific mail boxes then you need to reconsider and review the security for that 5 user mail boxes.

bhanu
0
chekfuAuthor Commented:
I found the solution. but then I can't remember how I resolved it.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.