[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

BB can not send, Need to get Service Book Again

Posted on 2008-01-24
6
Medium Priority
?
1,404 Views
Last Modified: 2008-02-14
I am having Corporate email through BES plus Gmail Accounts on BB. Currently the model is 8100, however this issue was also present when I had old model.

My Corporate Email "Desktop" will send an email, the green ticks appear, but after few seconds the Red Cross appears alongwith message. I have to ask the guy managing BES to resend Service Book and the error is gone. This happens again and again sometime after 5-6 days and sometimes less than this. During error period the Gmail Account works perfectly. Also when these out going emails are blocked the "Service Book Not Found" error and attachment downlad errors also occur for corporate emails only.

Someone has told me that this error occurs when someone link BB to laptop through Desktop Manager.
0
Comment
Question by:athersaleem
6 Comments
 
LVL 6

Expert Comment

by:dnudelman
ID: 20740915
It isn't good to mix BES and other external accounts.
Try only the BES account for a few days romoving the gmail one to see if that is the problem.
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 20745027
It sounds like your device has some corruption.  Normally the only true fix for this is to wipe the device and then reactivate it onto the BES, and then resend your BIS service books.
0
 
LVL 5

Expert Comment

by:InvincibleShield
ID: 20754609
It could be a corrupt service book database. I have seen this before. Try this:
Plug the BB into a computer with desktop manager installed, click backup and restore, click advanced, on the right-hand side scroll down to service book, select that database and hit the clear button.

Next, after that clears out take your blackberry and go to: options -> advanced options -> host routing table, click in the menu key and select "register now".

Then resend the service books from the BES and from the BIS, and it should now work.

If that does not work it is probably a problem with the BES.
0
[Webinar] Improve your customer journey

A positive customer journey is important in attracting and retaining business. To improve this experience, you can use Google Maps APIs to increase checkout conversions, boost user engagement, and optimize order fulfillment. Learn how in this webinar presented by Dito.

 
LVL 1

Author Comment

by:athersaleem
ID: 20757145
Dear All  Thanks for your input

Dear InvincibleShield
Even if I ask my BES administrator to send me Service Book  (with out doing your prescrived procedure), BB starts working. So what I am looking for is fetching Service Book with out Adnministrator help and Reason for the error

The Error as it appears in the rejected sent message is "Transaction error - bad format"

I don't know if this relates but I am also in habit of stopping delivery of messages to my BB when I reach office through Options >> Email Settings>> Send Email to Handheld: No

When I leave office I turn this back on.

Regards
0
 
LVL 1

Accepted Solution

by:
athersaleem earned 0 total points
ID: 20758110
Dear Thanks, Got the Solution

Open

Desktop Manager
Email Settings
Advanced Tab
>> Change  "Message Service Display Name" from Desktop to something else (Desktop22)

Problem Resolved, Desktop Redirector and BES Service Book had same name. .... So when ever I connect my BB to Desktop Manager it was replacing the Service Book
0
 
LVL 5

Expert Comment

by:InvincibleShield
ID: 20780520
Aha!
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

BlackBerry Enterprise Server (BES) 5 includes a new High Availability (HA) feature, which can be used to install a standby server that is failed over to in the event of maintenance or a disaster. This can be setup for auto failover, or simply used t…
Have you ever wondered if there is a way to get a message delivery receipt without interrogating the BlackBerry log files or using the Resource Kit tools? It is possible using this tip: When troubleshooting whether a BlackBerry is receiving email…
Enter Foreign and Special Characters Enter characters you can't find on a keyboard using its ASCII code ... and learn how to make a handy reference for yourself using Excel ~ Use these codes in any Windows application! ... whether it is a Micr…
The video provides a quick and easy steps to migrate MBOX file to well known Outlook PST and Office 365. Besides this, it also supports and migrates more than 20 email clients of MBOX which include AppleMail, Opera, Thunderbird and SeaMonkey effortl…
Suggested Courses
Course of the Month7 days, 22 hours left to enroll

607 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question