Option 11 music on hold

Posted on 2008-01-25
Medium Priority
Last Modified: 2012-05-05

I was told that the music on hold has been configured on my system, but it does not work.

I need to check what port is configured for the music on hold (I was told it is TN 3-7) I saw in the docs, that LD 16 has a music on hold option but I don't know how to use it. What is the syntax of the command?

I also need to know how to change it , if I need to test on another port.

I am wondering if the port is still good and if I am connecting the music source correctly. I am connecting the audio output of a PC to play mp3s.

Anybody know if it's supposed to work. Is there a problem with the impedence (600 ohms needed). Do I need some kind of tranformer?

Someone is telling me that I need a transformer to change the impedence, but someone else is telling me that it should work without a transformer

Any help would be greatly appreciated

Thank you

Question by:mlepage
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LVL 22

Accepted Solution

Reid Palmeira earned 2000 total points
ID: 20773944
You'll need a UTC to set it up. LD 16 is correct
LD 16 for MoH RDB and activation
LD 14 to for the MoH Route member
LD 15 for activation

Once you set the RDB and do the connects to the music source (usually these are mono, so you'll have to take one side of the PC stereo out if it's not mono) you should be able to dial the ACOD for the route and hear music. Transformer shouldn't be necessary. At least I don't recall one being necessary....

May want to cross-post this in the PBX section or telecom instead of software. I haven't worked on an 11C in a while....
LVL 22

Expert Comment

by:Reid Palmeira
ID: 20855725
Still looking around, not sure if you've gotten updates on this. At the moment, I'm flipping through the reference guide at http://www142.nortelnetworks.com/techdocs/M1OPT1125_40/pdf/NR49VPR7.pdf to see about the MoH. At this point though I'm wondering about the playing music from an MP3 on a computer part..last i've seen the audio is coming off of a mono audio portso I'm not sure what you may need to setup on the PC and it's sound card to get it to play correctily.

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