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Mouse does not work

I purchased a new mouse. It is a Wireless Mouse manufactured by Microsoft. It has a receiver to be connected to USB port. I connect the receiver to my laptop's USB port. As soon as I connect it, the Vista says that it recognised the hardware and it successfully installed the drivers. However when I move the mouse the pointer does not move. I check the Device Manager. The device manager sees the mouse and it says that it is fuctioning properly. ( There is a new battery inside the mouse which is mounted in the correct position )
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Most Valuable Expert 2015

Commented:
Check the manual for the mouse and receiver. On some you have to set the channel to correspond to that of the receiver, and sometimes there is also a switch to turn it on or off.

Author

Commented:
I pressed the switches as explained in the manual. No help.
Could be a bad mouse. Test this device on another PC

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Did it come with the Intellimouse software, try installing it.


Author

Commented:
there is no software that came out of package
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Most Valuable Expert 2015

Commented:
Does this mouse use a LED to track it's position? Does this LED emit light when it is on?

Author

Commented:
Yes, it mouse emits a red light at the bottom.
Good point Rindi.

Make sure nothing is blocking the red light, like lint in the hole.
Make sure the surface is something that works for this type of device.
For a test, try putting something else underneath it, like a magazine or other multicolored surface. If it works better than the normal surface you work with is hard for the red laser to detect.

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