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Event Log Report Crashes Crystal

I am running a simple report against the current event log on a Windows 2003 server.  The report is only looking for a specific event id for the current day.

When I preview the report, Crystal Crashes and the following is put in the event log:

Faulting application crw32.exe, version 11.0.0.2495, time stamp 0x465ef18a, faulting module crheapalloc.dll, version 9.2.0.4, time stamp 0x41b6aeb1, exception code 0xc0000005, fault offset 0x00002454, process id 0x1168, application start time 0x01c85f8841f84607.

I have tried building the report on several machines (XP, Vista) and I am having the same errors on each.

Crystal version is 11.0.0.2495.
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Commented:
have you installed the latest service packs?

http://support.businessobjects.com/downloads/default.asp

Author

Commented:
Yes, we are up-to-date on both service packs and hot fixes.  
Mike McCrackenSenior Consultant
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Commented:
Is this in the Crystal designer when you are previewing or are you running a viewer application?

mlmcc

Author

Commented:
This is in the designer while previewing.  I tried to run from the Crystal Server but I get a similar error.

I can browse the data from the application event log in the designer just fine.  This one has got me stumped.
Mike McCrackenSenior Consultant
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Most Valuable Expert 2011
Top Expert 2013

Commented:
Have you tried reinstalling Crystal?  It sounds like there is a bad dll.

mlmcc

Author

Commented:
Yes, we even tried it on several machines with fresh installs of both XP and Vista.

I read a post on another forum that said this problem occurs with dual monitors.  Not sure what the logic is there but I do have a dual monitor setup.  I have tried running the report on several machines with single monitors but got the same results.

Guess a call to tech support is going to be my next step.
Commented:
After a few days of troubleshooting I have not been able to resolve this issue.  However, I did write a small script that copies a servers event logs out to a SQL database.  At least this way we have all the event logs in one place so reporting is a breeze.

I still would like to get the issue with crystal and event logs working.  Has anyone seen this problem before?

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