I have just purchased a video from brightcove.tv and tried to play it on my computer. It fails and Windows Media player 11 gives me the following message within a popup:
"Windows Media Player cannot play the protected file because a security upgrade is required. Do you want to download the security upgrade?"
I press Yes, and get another popup:
"The file or device you are trying to use requires a component of Windows Media Player to be upgraded.
Click upgrade to download and install the required component."
I click Update and then............... nothing. How annoying.
According to the brightcove website a possible solution is to go to http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
and follow the instructions. All that happens when clicking Update on this page is in this error:
"An error was encountered during upgrade. If you are still unable to play your content, additional help and support is available on http://support.microsoft.com
Hell yeah.... how helpful!! :)
Just a bit of extra info surrounding the problem:
I have recently upgraded to WMP 11 without problems.
I have all latest windows updates installed.
This is the first time I have tried to use any DRM WMV file. So, that rules out the most common problem that people have with existing license files when upgrading WMP to 11.
Any help sorting this out would be greatly appreciated,