Question about Terminal Server 2003 licensing the licenses are pending or unknown

Hi,
Our customter has Terminal Server licensing Installed on his W2003 Small Business Server, and on his W2003 Server. If I'm right the two licensing servers are connected and exchanging the license information.

Our customer contacted us because he wanted to add 5 device CALs, everytime we try to add the licenses the status is pending and if we click the back button and the next button we get status unknown (after a while) the result is that no licenses are added.

What could be the cause of this problem and what is the problem?

Best regards,

Walter Van Hecke
techneitsolutionsAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

dnudelmanCommented:
you are probably adding the licenses with a roaming profile. Roaming profiles cannot have key containers.
There is a patch for it.

http://support.microsoft.com/kb/269349

Best of luck!
0
Michael WorshamStaff Infrastructure ArchitectCommented:
Which server is acting as the TS Licensing server -- the SBS or the 2K3 one?
0
techneitsolutionsAuthor Commented:
There are no roaming profiles configured on the network.
TS is the W2K3.

more info i can give is, we tried to activate the license through a RDC connection. I don't know it this matters and it are TS device CALs.
0
Cloud Class® Course: Amazon Web Services - Basic

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

Michael WorshamStaff Infrastructure ArchitectCommented:
Are both servers acting as the TS licensing server? If so, there might be a problem.

Terminal Services License Server Status Appears as UNKNOWN

When you try to activate a Terminal Services Licensing Server, you may receive the following error message:

The licensing wizard cannot connect to the selected License Server. Make sure the licensing service is installed and running. Also, when you select the licensing server, the Activation Status appears as "UNKNOWN".

How to override the license server discovery process in Windows Server 2003 Terminal Services
http://support.microsoft.com/default.aspx?scid=kb;en-us;q279561

TS FAQ Guide:
http://www.microsoft.com/technet/community/en-us/terminal/terminal_faq.mspx
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
techneitsolutionsAuthor Commented:
We found the cause actually.

The SBS has a license server installed but the 2nd machine not. Through the 2nd machine TS was searching for a license server at its localhost and therefor could not activate the licenses.

So now we set it to point at the SBS.

0
techneitsolutionsAuthor Commented:
was indeed the license server that was pointing incorrect
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2003

From novice to tech pro — start learning today.