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can not open outlook on terminal services

Posted on 2008-01-26
Medium Priority
Last Modified: 2013-11-21
all my users have option to work from home on terminal services but i have two users that have problem ,when they connect to terminal server from there home and they click to open outlook they get errore "failed to open microsoft outlook"what can be the reason?
Question by:buildingit
  • 2
LVL 29

Assisted Solution

by:Michael Worsham
Michael Worsham earned 1000 total points
ID: 20752830
A couple of pre-questions...

1) What platform is the terminal server running on?
2) What version is the Outlook release?
3) Do you have enough terminal server licenses available?

Author Comment

ID: 20753056
server 2003 with outlook 2003
LVL 29

Accepted Solution

Michael Worsham earned 1000 total points
ID: 20754205
What does your event logs state on the terminal server in regards to the problem at hand?

Also, are your users using roaming profiles? If so, you might want to check this thread:

And just in case, check this one as well...

You receive an error message when you use a Terminal Services Client to start Outlook 2003

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