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Offering Full control via Remote Assistance

vinod
vinod asked
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When I send a Remote Assistance Ticket to a remote expert, the expert is in View Only" mode. How can I give him the Full control of my computer while I would like to watch every thing he is doing and quickly disconnect any time I want.
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Commented:
Hi,

This is a step by step guide guide do not miss out on anything

http://technet.microsoft.com/en-us/library/bb457004.aspx


Ded9
vinodDirector of Computing

Author

Commented:
When expert clicks "Take Control" I get promt and I accept,t the expert can view my desktop but is unable to click any thing icon or Start button. As suggested on my RA screen, I am not using mouse on my end. What do I need to let the expert take some action?

Commented:
Hi,

Try taking control in safe mode with networking. if everything works fine then its a firewall tha is blocking stuff.

Also can try this software www.teamviewer.com

No1softwae for free.

Ded9
vinodDirector of Computing

Author

Commented:
Since most of RA is working except full control and that both systems are on the private trusted network (192.168.x.x) I doubt if this is a firewall issue.
vinodDirector of Computing

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Commented:
Any taker?
vinodDirector of Computing

Author

Commented:
Any taker at 150 points?
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Commented:
There is a better guide at http://www.windowsnetworking.com/articles_tutorials/wxprmass.html

Once the helper as clicked TAKE CONTROL and you have pressed OK then that should be it.

(if you have got this far then its not a firewall or connectivity issue)

Bear in mind operations may ake a bit longer than normal.

What happens when YOU click on an icon after giving CONTROL - you both should be able to do this


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