<div>
Hi,<br />
<br />
This is a step by step guide guide do not miss out on anything<br />
<br />
<a href="http://technet.microsoft.com/en-us/library/bb457004.aspx" rel="ugc">http://technet.microsoft.com/en-us/library/bb457004.aspx</a><br />
<br />
<br />
Ded9
</div>


Hi,

This is a step by step guide guide do not miss out on anything

http://technet.microsoft.com/en-us/library/bb457004.aspx [http://technet.microsoft.com/en-us/library/bb457004.aspx]


Ded9

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When expert clicks &quot;Take Control&quot; I get promt and I accept,t the expert can view my desktop but is unable to click any thing icon or Start button. As suggested on my RA screen, I am not using mouse on my end. What do I need to let the expert take some action?<br />

</div>


When expert clicks "Take Control" I get promt and I accept,t the expert can view my desktop but is unable to click any thing icon or Start button. As suggested on my RA screen, I am not using mouse on my end. What do I need to let the expert take some action?


<div>
Hi,<br />
<br />
Try taking control in safe mode with networking. if everything works fine then its a firewall tha is blocking stuff.<br />
<br />
Also can try this software <a href="http://www.teamviewer.com" rel="ugc">www.teamviewer.com</a><br />
<br />
No1softwae for free.<br />
<br />
Ded9
</div>


Hi,

Try taking control in safe mode with networking. if everything works fine then its a firewall tha is blocking stuff.

Also can try this software www.teamviewer.com [http://www.teamviewer.com]

No1softwae for free.

Ded9

<div>
Since most of RA is working except full control and that both systems are on the private trusted network (192.168.x.x) I doubt if this is a firewall issue.<br />

</div>


Since most of RA is working except full control and that both systems are on the private trusted network (192.168.x.x) I doubt if this is a firewall issue.


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<div class="content wysiwyg-content">
When I send a Remote Assistance Ticket to a remote expert, the expert is in View Only&quot; mode. How can I give him the Full control of my computer while I would like to watch every thing he is doing and quickly disconnect any time I want.<br />

</div>
</div>


When I send a Remote Assistance Ticket to a remote expert, the expert is in View Only" mode. How can I give him the Full control of my computer while I would like to watch every thing he is doing and quickly disconnect any time I want.


Offering Full control via Remote Assistance

Microsoft Windows XP is the sixth release of the NT series of operating systems, and was the first to be marketed in a variety of editions: XP Home and XP Professional, designed for business and power users. The advanced features in XP Professional are generally disabled in Home Edition, but are there and can be activated. There were two 64-bit editions, an embedded edition and a tablet edition.