Outlook 2002 send/receive crashes

Suddenly, my Outlook 2002 (SP3) started carshing evry time on startup. I checked "work without conection" and it does not crash. However unchecking it and clicking on send/receive gest an immediate crash.

It is not a timeout issue, because it is almost immediate. It is not a corrupted pst file either. I repaired it. Moreover, I moved all the inbox content to another pst file.

When I go to the Windows event log, I see the following error:
"Faulting application outlook.exe, version 10.0.6822.0, faulting module outlcm.dll, version 10.0.6711.0, fault address 0x0001ff5d"

I found this article on the microsoft site: http://support.microsoft.com/kb/331866/en-us that seems to address that problem: http://support.microsoft.com/kb/331866/en-us
However, when I try to install it, I get the message it has already been applied.

WHAT CAN I DO?
GiteAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

war1Commented:
Hello Gite,

Check if your PST is corrupt.  In Windows XP, PST file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.  

In Windows Vista, PST file is located in C:\Users\<username>\AppData\Local\Microsoft\Outlook

It is a hidden file, so you have to unhide hidden files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

Repair Damaged Outlook PST File
ScanPST
http://www.emailaddressmanager.com/outlook/repair.html
OR
Outlook Recovery Toolbox
http://www.oemailrecovery.com/outlook-recovery.html

Hope this helps!
war1
0
GiteAuthor Commented:
I already used scanpst, but it didn't solve the problem.
I should add that I can send, but the system crashes on send/receive.
0
war1Commented:
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
The Ultimate Tool Kit for Technolgy Solution Provi

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy for valuable how-to assets including sample agreements, checklists, flowcharts, and more!

GiteAuthor Commented:
Good recipe to get out of trouble. However, I solved it by melself, by replacing my email default account.
0
war1Commented:
Glad the problem is fixed.  What did you replace your email default account with?
0
GiteAuthor Commented:
Same values as the original acccount!!!! So, the original account was corrupted!
0
bsheeptechCommented:
I had a similiar problem with a customer's machine and I did everything suggested here but none of which worked.  What I finally had to do was delete a ton of emails in his deleted items as it appeared the PST file was simply too large (over 8k emails)  This fixed my problem completely
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.