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Outlook 2002 send/receive crashes

Gite asked
Suddenly, my Outlook 2002 (SP3) started carshing evry time on startup. I checked "work without conection" and it does not crash. However unchecking it and clicking on send/receive gest an immediate crash.

It is not a timeout issue, because it is almost immediate. It is not a corrupted pst file either. I repaired it. Moreover, I moved all the inbox content to another pst file.

When I go to the Windows event log, I see the following error:
"Faulting application outlook.exe, version 10.0.6822.0, faulting module outlcm.dll, version 10.0.6711.0, fault address 0x0001ff5d"

I found this article on the microsoft site: http://support.microsoft.com/kb/331866/en-us that seems to address that problem: http://support.microsoft.com/kb/331866/en-us
However, when I try to install it, I get the message it has already been applied.

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Top Expert 2008

Hello Gite,

Check if your PST is corrupt.  In Windows XP, PST file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.  

In Windows Vista, PST file is located in C:\Users\<username>\AppData\Local\Microsoft\Outlook

It is a hidden file, so you have to unhide hidden files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

Repair Damaged Outlook PST File
Outlook Recovery Toolbox

Hope this helps!


I already used scanpst, but it didn't solve the problem.
I should add that I can send, but the system crashes on send/receive.
Top Expert 2008
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.


Good recipe to get out of trouble. However, I solved it by melself, by replacing my email default account.
Top Expert 2008

Glad the problem is fixed.  What did you replace your email default account with?


Same values as the original acccount!!!! So, the original account was corrupted!
I had a similiar problem with a customer's machine and I did everything suggested here but none of which worked.  What I finally had to do was delete a ton of emails in his deleted items as it appeared the PST file was simply too large (over 8k emails)  This fixed my problem completely

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