I have recently setup a Dell PowerEdge 2900 with W2K3R2 SBS Prem Server (fully patched) at a small office. They currently use a Win 98 machine as their print server for 2 network printers, which works fine. I am having trouble getting anything to print from the new server to the current network printers and the new 4240n we just added. This is the story so far:
- Basic network = 192.168.1.0 /24 (i know, but the network addressing could not change)
- Added networked HP 4240n printer as local printer on the server with Standard TCP/IP port, using latest drivers from HP
- 'Add Printer' Wizard detects an HP Jet Direct NIC on the other end (ie. the HP 4240n)
- I am able to ping the static IP of the printer (192.168.1.200) and verified the subnet mask is correct
- When I try to print a test page from the server itself it fails immediately and says "The test page failed to printer. Would you like to open printer troubleshooter?
- Try to print from Notepad = "Handle is Invalid" Error
- Try to print from WordPad = No error, but nothing happens, no job sent to printer queue
- No errors in the Event Log
What I Have Done:
- Went through printer troubleshooter just in case
- Print spooler has been restarted multiple times
- Server has been rebooted
- Different drivers installed, including HP Universal Drivers
- Tried multiple other driver variations with no success
I am having the same issue with the two other printers as well, a HP 5Si and a HP LaserJet 4 so it seems to be something affecting the printing subsystem on the server although I do not know what. Their current print server (Win 98 machine) has no issues so it's not the printers themselves. The install of the OS was uneventful and there are no other indications of problems beyond printing. I have setup multiple servers to act as print servers and have never come across this issue before. I have only been on site once to begin the initial server setup so I have not had a chance to connect a printer directly to a USB port which is my next step. I need to resolve this ASAP as the customer has software teams ready to go for the next stage of their software install so any help is appreciated. Thanks.