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Unable to reset user password

Atticusit
Atticusit asked
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Hi,

I have taken over a Small Business Server 2003 which someone has put the Symantec Antivirus Client on it. I am unable to login to the client as we do not know the password. I have tried the Iforgot.exe but it tell's me that whatever username I put in, it doesn't exist. I have tried the user Admin and Administrator usernames as well as a few others in the hope I might guess right.

Is there a way of finding out which usernames have been setup ? Or is there another way to reset the user account information?

Thanks in advance.
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Commented:
The default password should be: symantec

If that doesn't work I believe that you can disable the need for a password using a registry tweak.

Open Regedit
Browse to: HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LANDesk\VirusProtect6\CurrentVersion\Administrator Only\Security\
Change the value of UseVPUninstallPassword from 1 to 0

Then try uninstalling it again.

Author

Commented:
This key was already set to 0, tried setting it to 1, no luck so put it back to 0 again.



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Commented:
Hmm... Try setting LockUnloadServices to 0 as well.

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