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Windows Updates won't install

fissionman1
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Last Modified: 2013-12-08
Windows won't install ANY updates.  It keeps popping up that there are updates to install, but when I go to install them, they all fail with no error message.  I did a Windows repair to try and fix the problem but nothing has changed.  It's a Lenovo 3000 J Series desktop.  Also, when I go to restart the computer it will shut down, but won't actually restart.  I have to manually turn it off and turn it back on.
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Can you try this for your command prompt.

wuauclt.exe /detectnow ---> to force windows update to start.  If this fails then try the following from a command prompt.

wuauclt.exe /resetauthorization /detectnow

LeeTutorretired
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Commented:
The XP Repair you did may have exacerbated the problem.   See this Microsoft article for the explanation and remedy:

http://support.microsoft.com/default.aspx?scid=kb;en-us;943144
Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation


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Commented:
This has the ability to fix a multitude of Windows Update apps....

Dial-a-fix - TechWiki
http://wiki.djlizard.net/Dial-a-fix

Windows Update Repair Tool 0.41 Beta
http://fileforum.betanews.com/detail/Windows_Update_Repair_Tool/1123680932/1

Havent had a chance to test this out yet, but seems to fairly well reviewed...

Several solutions on this page, with batch files to create to reset, or totally reinstall Windows Updates....

Windows update fail to install no error code.
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_22667251.html

Here is another link with info....

Automatic Updates stops working after a repair install of Windows XP
http://support.microsoft.com/kb/555615

Author

Commented:
Unfortunately, the computer has crashed.  As soon as it is booted, I'll award points to whoever fixes it.  :)  

Those darn users!

Author

Commented:
The computer is up and running again, I have updated the BIOS, done a lenovo system update, and reinstalled Internet Explorer 7 all to no avail.  Internet Explorer now will open up, but won't load any web pages, yet Firefox loads up in a heartbeat.  It still won't windows update.
LeeTutorretired
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Commented:
Have you tried all the fixes that have been suggested?  Did you have to do a fresh install, or an XP repair to fix the crashed computer?
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Commented:
Inside IE7...

Tools>Options>Advanced>Reset, and reset IE back to the defaults...... See if you can get online then....

Author

Commented:
I tried dial-a-fix and the windows update repair tool both to no avail.  Windows still won't update, and to further complicate matters; when I try to get into internet options on IE, it says, "This operation has been cancelled due to restrictions in effect on this computer.  Please contact your system administrator."  I'm on the Administrator account though.
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Commented:
Internet Explorer Restrictions
http://www.pctools.com/guides/registry/detail/442/

Look for the following....
User Key: [HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Restrictions]
System Key: [HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Internet Explorer\Restrictions]
"NoBrowserOptions"=dword:00000001

If you see the 1, change it to 0, or delete the whole "NoBrowserOptions" value... Then retry IE...
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Commented:
And it does work in IE7 as well....

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