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Cannot use Microst Word to create/read email

Posted on 2008-01-28
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Last Modified: 2010-10-07
When I create a new email in Outlook 2003, I get the following error: 'Microsoft Word is set to be your e-mail editor.  However Word is unavailable, not installed, or is not the same version as Outlook.  The Outlook email editor will be used instead.

I have repaired office and outlook.  I have completely removed office, rebooted the computer, re-installed Office.  None of this helps.

Interestingly, if Word is already running, I can use it to create a new email.  Any suggestions?
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Question by:jhillbos
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Expert Comment

by:midi152
ID: 20761821
change the default email editor. you could fo this by going into the internet options from the control panel. going to programs and change the default email to outlook.
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Expert Comment

by:Husbi
ID: 20762082
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Author Comment

by:jhillbos
ID: 20762247
Hello Midi152
Outlook is already set to be the deafult Email Program and Word 2003 is already set to be the default HTML editor.
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Author Comment

by:jhillbos
ID: 20762258
Hello Husbi,

I have already run through all the options listed on the microsoft KB document that you referred me to.
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Expert Comment

by:midi152
ID: 20762263
ok then i would suggest checking the kb site listed above by husbi
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Author Comment

by:jhillbos
ID: 21091818
I have had no resolution to this.   Should I close it at this time?
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LVL 29

Expert Comment

by:Alan Huseyin Kayahan
ID: 21094294
Hi jhillbos
     *Configure your folder settings to view "Show hidden files and folders"
     *Make sure all Office applications are closed. Open up Search Companion, and search for "normal.dot". After you find it, rename it to "normalold.dot"
     *Restart the computer, then open Word. Word will re-create it.
     *Check if you again get that error

Regards
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Author Comment

by:jhillbos
ID: 21233927
Sorry it has taken so long to get back to this.
I will try the last suggestion on Monday.
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Author Comment

by:jhillbos
ID: 21283981
Hey Mr Husy,

I tried your suggestion about normal.dot.  It made no difference.  I have tried every suggestion listed above and checked the KB.  I am stumped.  This really is perplexing!
Anymore suggestions?
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jhillbos earned 0 total points
ID: 21284074
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I reposted this question in the correct software category, so maybe I will reach a different audience
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