We help IT Professionals succeed at work.

Cannot use Microst Word to create/read email

jhillbos
jhillbos asked
on
Medium Priority
563 Views
Last Modified: 2010-10-07
When I create a new email in Outlook 2003, I get the following error: 'Microsoft Word is set to be your e-mail editor.  However Word is unavailable, not installed, or is not the same version as Outlook.  The Outlook email editor will be used instead.

I have repaired office and outlook.  I have completely removed office, rebooted the computer, re-installed Office.  None of this helps.

Interestingly, if Word is already running, I can use it to create a new email.  Any suggestions?
Comment
Watch Question

Commented:
change the default email editor. you could fo this by going into the internet options from the control panel. going to programs and change the default email to outlook.

Author

Commented:
Hello Midi152
Outlook is already set to be the deafult Email Program and Word 2003 is already set to be the default HTML editor.

Author

Commented:
Hello Husbi,

I have already run through all the options listed on the microsoft KB document that you referred me to.

Commented:
ok then i would suggest checking the kb site listed above by husbi

Author

Commented:
I have had no resolution to this.   Should I close it at this time?
CERTIFIED EXPERT
Top Expert 2007

Commented:
Hi jhillbos
     *Configure your folder settings to view "Show hidden files and folders"
     *Make sure all Office applications are closed. Open up Search Companion, and search for "normal.dot". After you find it, rename it to "normalold.dot"
     *Restart the computer, then open Word. Word will re-create it.
     *Check if you again get that error

Regards

Author

Commented:
Sorry it has taken so long to get back to this.
I will try the last suggestion on Monday.

Author

Commented:
Hey Mr Husy,

I tried your suggestion about normal.dot.  It made no difference.  I have tried every suggestion listed above and checked the KB.  I am stumped.  This really is perplexing!
Anymore suggestions?
Commented:
No Solutions
I reposted this question in the correct software category, so maybe I will reach a different audience

Explore More ContentExplore courses, solutions, and other research materials related to this topic.