entourage email body strange formatting

When a mac user receives and email from a .gov [so it seems], the body of the email is unreadable with a bunch of symbols instead of text. When the user clicks 'reply' the body content outputs fine. This is the latest version of entourage, running on OS X 10.4.11.
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jgnunnAsked:
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strungCommented:
Entourage 2004 or Entourage 2008?
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strungCommented:
If it is Entourage 2008, there is posting at today's MacFixit ( http://www.macfixit.com ) suggesting there are problems with fonts installed by Office 2008.

They suggest temporarily removing the Microsoft fonts folder from /Library/Fonts and restarting.  Alternatively, disable all duplicate MS fonts.

See also: http://www.macfixit.com/article.php?story=20080123094041673
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jgnunnAuthor Commented:
sorry, 2004
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strungCommented:
Try changing the Entourage default font.
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jgnunnAuthor Commented:
no luck, I changed to geneva, then tried arial.
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strungCommented:
Is there any possibility that the .gov e-mail is being sent encrypted?

http://www.entourage.mvps.org/smime/index.html
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jgnunnAuthor Commented:
well, part of the email outputs correctly, like a signature. but u could be on to something..
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jgnunnAuthor Commented:
the encyption at the source of .gov is almost certainly the issue. Hopefully I can eventually fix this with 2008 Entourage.
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