Doesnt Print Graphics

Posted on 2008-01-28
Medium Priority
Last Modified: 2013-12-15
I have an hp laserjet 4100dtn that does not print any graphics. I updated the driver and it still wont print. Also when i enter the ip address of the printer i cannot view the page. The customer has 3 exact alike printers in the office and the others work fine. any clues?
Question by:marvgk
LVL 29

Expert Comment

ID: 20764279
but it prints text?

I would suggest the printer driver onthe pc is set to draft (stops images)

Author Comment

ID: 20764397
it prints txt no problem, but when i go to printer properties and preferences it cant access any changes. i dont know y

Accepted Solution

kevo04 earned 2000 total points
ID: 20765062
So let me understand...
Customer has 4 printers, all HP 4100's?
All print graphics except one? (Let's call that one Printer 'D')
When 'ANY' computer prints to Printer 'D' no graphics come out? Or just one?
What driver are you using PCL or PS (postscript)?

That's good to start
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LVL 93

Expert Comment

ID: 20766445
tryto  run sfc /scannow from the run box
LVL 93

Expert Comment

ID: 20766451
also test this printer on a pc where the others run ok

Author Closing Comment

ID: 31425837
i figured it out. it was using the wrong pcl. thanks

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