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Doesnt Print Graphics

marvgk
marvgk asked
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I have an hp laserjet 4100dtn that does not print any graphics. I updated the driver and it still wont print. Also when i enter the ip address of the printer i cannot view the page. The customer has 3 exact alike printers in the office and the others work fine. any clues?
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BRONZE EXPERT

Commented:
but it prints text?

I would suggest the printer driver onthe pc is set to draft (stops images)

Author

Commented:
it prints txt no problem, but when i go to printer properties and preferences it cant access any changes. i dont know y
Commented:
So let me understand...
Customer has 4 printers, all HP 4100's?
All print graphics except one? (Let's call that one Printer 'D')
When 'ANY' computer prints to Printer 'D' no graphics come out? Or just one?
What driver are you using PCL or PS (postscript)?

That's good to start
SILVER EXPERT
Distinguished Expert 2019

Commented:
tryto  run sfc /scannow from the run box
SILVER EXPERT
Distinguished Expert 2019

Commented:
also test this printer on a pc where the others run ok

Author

Commented:
i figured it out. it was using the wrong pcl. thanks

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