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Admin Password Not working, Console Port Not working, Need to reset the VPN to rebuild

CCNPwanabe
CCNPwanabe asked
on
We have a 3005 Concentrator that was set up by a person no longer with the company.  We were given the password to the admin account on the VPN, but it no longer works for some reason.  All the rest of the user accounts that were suposedly given admin priveleges, dont have rights to chage passwords, (or any other admin functions) and we can not get the console cable to (nul Modem cable) connect to the device using 9600 baud, 8 data,1stop and 0 parity...
My question, is there a way to reset this vpn, and or can we have some help trouble shooting the reason why we cant get the cable to the console port on the back to work.
thanks in advance!
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Are your Hyperterminal setting like this:
Bits per sec    :  9600
Data bits       :     8
Parity          :  none
Stop bits       :     1
Flow control    :  none
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Top Expert 2014

Commented:
Been there, done that, with the Admin ID's.  One thing we found out about the Admin ids, is that not only does the user id need to be given admin authority, but you also need to define IP addresses from which they must telnet/ssh in from to be able to use the admin id's or use the console port.  Also IIRC, you can only configure the IP addresses for admin from the serial port.

You may want to try:

http://www.cisco.com/en/US/products/hw/vpndevc/ps2284/products_password_recovery09186a008009434f.shtml

Author

Commented:
StuknHawaii: Yes, they are.  the problem is we can NOT get in tot he trinal, or get it to display anything.  I have tried ever baud rate between 2400 to 56000, and nothing.

Giltjr:  I would love it we could get as far as connecting.. We have tried several cables, a nul modem cable ( i think that is a straight thru cable no?) as wellas  taking the old skewl cisco flat cable and connecting the RJ45/db9 conector to ti... Niether are working to view the terminal screen.
Any other thoughts guys/gals?
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Top Expert 2014
Commented:
The cable should be a RS-232 straight through cable, DB9 on the 3005 side and whatever you need on the PC side, which should also be DB9 on any computer made in the last 10-15 years.

Author

Commented:
OK, well Ill need to go dig one of those up, Ill keep you all in the loop,
 thanks!

Author

Commented:
I cant get it to go into ROM-Mon modae, alt-B isnt working.
Is there some other way to send a break to the vpn?
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Top Expert 2014

Commented:
What terminal emulator are you using?  I believe that break is generally cntl-x or cntl-c.

Author

Commented:
I was using TeraTerm
Ill give that a whack

Author

Commented:
I was using  the wrong type cable, Nul-modem.... wasnt a straght thru
thanks

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