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Problem with SMTP and Outlook Express

I have a problem with Outlook Express and SMTP. Receiving mail is fine but sending mail fails consistently with the error: "SMTP port 25, SSL. No socket 10060. Error 0x800ccc0e. I've checked and rechecked the account settings. All are OK. I have tried uninstalling Norton's 360 and Symantec's software to strip the N360 installation (remove nortons) but the problem persists. I've also tried setting up a fresh profile to no avail. This is a simple installation - just one PC behind a cable modem. Any suggestions?

jcullins

Does your email provider use SSL on their SMTP connection? Error 10060 is a microsoft tcp socket error meaning it cannot connect. my bet is that you need to turn off SSL authentication. You should be able to just turn off SSL and still use smtp authentication.

Hope this helps.

war1

Hello pnkljohnson2,

Are you sure the SMTP settings are correct? With SSL enabled, port is usually 465 or 587. With SSL disabled, port is 25.

If no joy, would you post the entire error message?

Hope this helps!
war1

pnkljohnson2

ASKER

I'm pretty sure SSL is not enabled but I'll double check when I return to the machine later this week.

Thanks for your comments

Jared Luker

At what point did this stop working? Any major changes?

Have you checked your outbound SMTP username/password settings?

pnkljohnson2

ASKER

This system belongs to a customer so there very well may have been changes to the system. It had worked at one point but stopped, apparently, after the customer upgraded the desktop security solution. I tried stripping Norton's with Symantec's Norton removal tool but no luck. Safe mode with networking produces the same smtp error. The SMTP username and password have been verified and work with the customer's web mail account. The ISP doesn't require SMTP auth.

war1

pnkljohnson2,

Did you change the port settings, as I posted in Date:01.28.2008 at 06:02PM PST

pnkljohnson2

ASKER

I have not be back to the site yet. Anticipate to return this week.

Thanks for the follow up.

pnkljohnson2

ASKER

SSL is not enabled and the SMTP port is set to 25.

Upon review I suspect that some third party security software is the culprit. Customer will remove the software and report back. I'll update at that time.

war1

What is the exact error message when you try to send?

pnkljohnson2

ASKER

Verbatum error from Outlook Express (XP) when attempting to send mail:

"The connection to the server has failed. Account: 'Roadrunner', Server: smtp.megalink.com', Protocol: SMTP, Port: 25, Secure(SSL); No, Socket Error: 10060, Error Number: 0x800CCC0E"

POP is fine.

war1

0x800CCC0E means OE cannot make connection to the SMTP server.

Disable firewall and Norton 360. You may need to uninstall Norton 360 for SMTP server to work.

pnkljohnson2

ASKER

I tried uninstalling Norton and using the nonav tool. No such luck. I suspect that there's another flavor of security software installed that I've overlooked. I'll post after I've returned to my customer's site.

Thanks for your comments.

P

pnkljohnson2

ASKER

Thanks to all for the participation.

Customer reports that the SMTP problem persists after removing remnants of security software installed by ISP.

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war1

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pnkljohnson2

ASKER

The answer is not found in the responses provided but I appreciate the effort.