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XP Home SP2 going to sleep and will not wake up

vulcan800rider
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I had 2 customers call today with the same problem. The first system was an HP, and the second system was a Gateway. Both system are running XP Home with SP2. They both had the same problem. When they are working on their machines, it looks as if the computer went into sleep mode and will not wake up.  The only way to get it back up is to hold the power button in till it restarts.  I had them turn off all power saving features in XP and also the screen saver. I just thought it was strange that 2 people with different machine are having the same problem. Does anyone know if this could be a virus?

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Top Expert 2007
Commented:
Have not heard of a virus, although it i possible.
Also check the BIOS power options.

I would disable hibernation on any desktop machines.


I hope this helps !
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Distinguished Expert 2019
Commented:
just coincidence imho
>>  , it looks as if the computer went into sleep mode and will not wake up   <<   why? what are the symptoms ?
ERP System Manager
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Commented:
Working in a computer repair shop, see this on a fairly regular basis.  In the situations I have seen it, the following fixes have worked:

1.  Change the PSU - for some reason a PSU on its way out can cause this

2.  Change the monitor - not the obvious, but messed around with settings/psu/ram the other day to find that the screen was faulty.

3.  Change the video card/motherboard - Try using a different video card.  If onboard graphics, either change the mobo or add a video card for testing.

These are the solutions I would put forward, having seen this problem on many occasions.
Shanmuga SundaramDirector of Software Engineering
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Commented:
Try this and check whether this helps

http://tinyurl.com/3hl33
Shanmuga SundaramDirector of Software Engineering
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Commented:
Hope this should be the Exact  page.

http://support.microsoft.com/kb/908357/en-us

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Commented:
Thank you guys for all the help

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Commented:
I replaced the video card and the power supply and turn off the power feature in the BIOS.

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