How do I correct my ACT database so that I do not receive the above error message everytime I exit?

I have been using ACT! Version 6 for the past 4 years on my desktop computer running windows XP.  Recently I have been receiving the message 'An unknown error has caused ACT! to shut down.  You will loose any unsaved data' everytime I exit ACT after inserting new contacts into my database or changing menu drop down options, or changing anything that does not save automatically before I exit.  Having searched other error message results on the net I see that several people recommend updating to a newer version of ACT, but ACT version 6 is the only one where I can generate and edit html emails to the individual entries in my database.  The downside is that ACT version 6 is not compatible with windows Vista so I will inevidently have to change at some point in the future.
chrischapman76Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Mark DamenERP System ManagerCommented:
Upgrading the version is probably not 100% necessary.  I would check out a couple of things to try and sort your problems:

1.  Ensure that you have all the latest patches and fixes applied to that version

2.  Backup your database.  Reinstall ACT!.  Apply patches/fixes.  Restore your database.
0
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Regarding the error, there are 2 possibilities:
1. The Database is damaged
2. The Application is damaged

To check this, do you get the same error if you are in a different database (eg the Demo database) when you close ACT!?
Have you run a Compress/Reindex?
Have you run ACTDiag Maintenance?

When you say "generate and edit html emails to the individual entries in my database" - do you mean in a merge, or individual emails?
0
chrischapman76Author Commented:
1. I do not get the same error when opening, inserting new data and then closing the Demo database.  Everything works fine on the Demo database.
2. I have run a Compress/Reindex
3. I have run ACTDiag Maintenance
4. I mail merge using ACT 6 email
0
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
You might try both of these:
http://tinyurl.com/2484l4
http://tinyurl.com/2xq5cu

A common way to clean ACT! 6 databases is to create a new database, re-create the fields and users, then import the data from the original database

You could also try RedFlag from http://www.cornerstonesolutions.com/redflag.html

The best way to mail merge from ACT! 6 is to use MergeMaster!. You can download a trial copy from http://www.glcomputing.com.au/main/15/2
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
ACT

From novice to tech pro — start learning today.