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OWA not accessable after repair installation of EX and IIS

Posted on 2008-01-29
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Last Modified: 2008-03-06
Hello @ all,

I am having probs with my EX2003 OWA since I had to reinstall the IIS and Exchange Server. The OWA is not accessable anymore.

What happend:
Due to a failure with my IIS I had to completely reinstall it, what I did is saved the Metabase, uninstalled IIS, rebooted the Server and than installed IIS again. After that I had to run a repair installation of my Exchange Server including all Service Packs (I ran the install WITHOUT the flaf /disasterrecovery). Rebooted the Server again and everything was fine so far. The only problem I have is that the OWA is not accessable since than. The message I am getting in my Browser is "The requestefd site is not accessable". When I for example go to http://myserver/exchweb/bin/ger/logoff.asp I am getting the site but without all the images.

So does anybody has an idea???

Greetz
Patrick
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Question by:PAndreas
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by:boochkn
boochkn earned 400 total points
ID: 20769967
How closely does what you did follow the steps in the article below?

http://support.microsoft.com/kb/320202
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Expert Comment

by:LeeDerbyshire
ID: 20777149
If you look in IIS Manager, can you still see a VDir named 'Exchange'?
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Author Comment

by:PAndreas
ID: 20901294
Hi there,

what I've done is exactly the followring
http://support.microsoft.com/kb/938699

@LeeDerbyshire, Yes I do have the VDir Exchange


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Expert Comment

by:LeeDerbyshire
ID: 20901339
When you try to go to http://server/exchange , can you let us know what is written to your IIS Log File in
c:\windows\system32\logfiles\w3svc1
Note that the times in the log file are in GMT.
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Author Comment

by:PAndreas
ID: 20901904
The Logs from ISS when accessing the OWA from outside.

2008-02-15 14:23:27 W3SVC1 192.168.3.88 GET /exchange - 80 - IP ADRESS Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30) 401 2 2148074254
2008-02-15 14:24:30 W3SVC1 192.168.3.88 GET /exchange - 80 - IP ADRESS Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30) 401 1 0
2008-02-15 14:24:30 W3SVC1 192.168.3.88 GET /exchange - 80 KOHLFROMME\Administrator IP ADRESS Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.04506.30) 302 0 0
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by:LeeDerbyshire
ID: 20901966
Is there anything after that last line?  The 302 0 indicates a redirection somewhere.  Usually it is to /exchange/ (an extra slash on the end) on the same server, but it could be mistakenly redirecting somewhere else.  At the user end, does the server name in the URL in the address bar get changed after the login?
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Author Comment

by:PAndreas
ID: 20902095
Yes, when accessing the OWA from inside http://w2k3du02/exchange I get redirected to http://w2k3e01/exchange and the error "THe requested URL could not be retrieved."

For further information, I do have two places with two EX and two OWA, cause I do have two seperate mailboxstores.
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by:LeeDerbyshire
LeeDerbyshire earned 600 total points
ID: 20902144
Okay.  Well, this makes me think that your mailbox is located on w2k3e01.  OWA does redirect you if you try to access it on a non-FE server that does not hold your mailbox data.  The problem is therefore on http://w2k3e01/exchange .  I assume that you get the error if you go direct to that URL, rather than the w2k3du02 one?  If so, can you paste what is written to the IIS log file on w2k3e01 ?
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PAndreas earned 0 total points
ID: 20955316
Hi there,

so after a couple of phone calls with our customer running the servers I found out, that there is only one mailbox for the administrator and every so often this has been moved from Server A to Server B.
The initial Problem with the OWA had solved after going through the steps listed in the MS KB article from post #2. So I manually removed the Virt. folders from the IIS and than manually added them again. Everything worked fine after restarting the IIS an EX services.

Thank you very much for your help.

Greetz
Patrick
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