[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

BlackBerry devices can receive but not send after changing BES service account

Posted on 2008-01-29
5
Medium Priority
?
14,917 Views
Last Modified: 2012-08-14
BES working fine since installed several  months ago.  After server reboot yesterday, problem occurred "Failed to retrieve the Server DN".  Fixed this by setting up a new service account (BesAdmin2) with all the required permissions as per installation guide and running all BlackBerry services with the new account.  Devices now communicate ok, but they can only receive, not send.  Errors in app log from BlackBerry Messaging Agent:

Event ID: 20265
{user@domain.com} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed
Event ID: 20472
{user@domain.com} Send() failed: ERR_SUBMIT_MAIL, Tag=6408

Error only occurs for 3 of the 4 users - one works fine.  Only difference is the user that still works was added to the BES after it was installed a few months ago - others were already set up on old server and were migrated across when it was decommissioned.

Have checked Send As permissions, assigned to BesAdmin2 correctly as per documentation.
Have tried adding Send As permissions individually to users for BesAdmin2, no change.
Have tried removing user, wiping handheld and adding again, same problem.

Server is running SBS2003 Standard R2 SP2, patched up to date.

Would appreciate any help, thanks.
0
Comment
Question by:David Haycox
  • 2
  • 2
5 Comments
 
LVL 15

Accepted Solution

by:
Dave_AND earned 2000 total points
ID: 20770857
when you say you have checked send as permissions, is that in the AD advanced>user properties?

Check the mail stores indervidualy as well, as last time i had this problem it was due to the permissions not propergating fown to the seperate stores.
0
 
LVL 2

Author Comment

by:David Haycox
ID: 20770986
Yes, AD (with advanced features enabled) user properties.  BesAdmin2 does not appear in the list (not sure if it's supposed to) so I added it anyway.

Mail stores - both public and private are both showing inherited permissions for BesAdmin2 already - so I've just added them in at that level as well (Send As, Receive As and Administer Information Store).

Let's try that - no, no difference I'm afraid.
0
 
LVL 15

Expert Comment

by:Dave_AND
ID: 20771792
aye, BESadmin2 should be included in the users "send as.." part of the AD,, thats what fixed it for me when i had this issue, i know someone else who had this problem too, and we had to take Blackberry off the server, and install the new version of the software
0
 
LVL 2

Author Comment

by:David Haycox
ID: 20775862
Problem solved!

Despite adding the "Send As" permission manually on each user, this would seem to be not enough.  The permission must be inherited from the parent object, as suggested in the first reply to the question by Dave_AND.

Although I'd got the permissions right, some of the user accounts (the ones that were migrated across from the customer's old SBS2000) has inheritance disabled.  User accounts created on the SBS2003 had inheritance enabled.

Solution was to enabled enheritance on the user accounts.
0
 

Expert Comment

by:chetw66
ID: 32350015
Worked for me too after I restarted the server.  By server I mean Exchange Server and BES server too because both are installed on the same box.
0

Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Exchange database can often fail to mount thereby halting the work of all users connected to it. Finding out why database isn’t mounting is crucial and getting the server back online. Stellar Phoenix Mailbox Exchange Recovery is a champion product t…
The Exchange database may sometimes fail to mount owing to various technical reasons. A dismounted EDB file can be the source of many Exchange errors including mailbox inaccessibility for users. Resolving the root cause of mounting problems becomes …
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
Suggested Courses

591 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question