Outlook Web Access stopped working on one of our sites

We are using Microsoft SBS Server 2003, Exchange 6.

We have a company website (ourdomain.com) that we use for Sharepoint and Outlook Web Access.  Recently, for whatever reason, this site was deactivated in IIS.  The "Default Web Site" in IIS is now active. The URL still loads fine, and we're also able to access OWA just fine.

We would rather use the company site.. so I went to reactive ourdomain.com. I had to stop Default Web Site since it used the same port. Then I started ourdomain.com.

I re-loaded the URL and I was still able to log onto our main Sharepoint site. However, the problem is Outlook Web Access no longer loads at all.

I also tried via standard Outlook and created a POP3 account (my exchange email account in Outlook still works fine). But the POP3 account I created did not work. I got the "cannot connect to the POP3 mail server" error. Any help? Thanks tons in advance
cpfullerAsked:
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mohdabsarCommented:
U can use same port for both websites (default and ourdomain) the host header for both should be seprate..
dont stop the default website as OWA has directories under that...you would need to understand the host header concept

Have you checked whether POP3 service is started and you have proper configured the POP3 access...
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
No, you don't use a host header on the default site... this is SBS.  Plus these are both SSL sites.

SharePoint's Companyweb isn't on the default site... it's a separate site in IIS, and it uses a different port number for SSL (444 instead of 443).

I must say, though, that I'm having trouble understanding your question.  I think you are mixing up the terms "Web Site" and "Domain Name".  So it isn't clear what exactly you are trying to fix.

Or are you saying that you have a separate site in IIS called "Ourdomain.com"?

How about posting a screen shot of your IIS Web Sites Display which is should be similar to the one below.
And then we can have a better understanding of whats what.

Jeff
TechSoEasy
WebSites.png
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cpfullerAuthor Commented:
I'm sorry, yes I do mean that we have a separate site in IIS which is called "athens.ocbs.com". I've attached a screenshot of the IIS sites.

When I try to activate athens.ocbs.com when the default site is active I get the "another site is using the same port" error.
athensocbs.JPG
default.JPG
untitled.JPG
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Well, that makes it MUCH easier to understand!!!

You can't have two sites using port 443 and you can't assign port 444 to anything other than the Companyweb because SBS has a special ISAPI filter that makes 444 work internally without using the port number.  The default site MUST stay using 443 because of OWA and other SBS internal sites.

It looks like your problem is also caused by a misconfiguration in your Sonicwall.  Because https://athens.ocbs.com:444 is terminating at the Router.

Plus, you have the same host header (athens.ocbs.com) in THREE web sites... which is not valid either.

I'm not sure why you had a web site created offering access to SharePoint and OWA because SBS has that done already for you with Remote Web Workplace, which is accessed via https://athens.ocbs.com/remote, and that's working just fine.  So why aren't you using it?  And why are there all these other sites?

Jeff
TechSoEasy



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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
One other note... when you remove all those other sites... change the default web site back to *all unassigned* and then rerun the Configure Email and Internet Connection Wizard (CEICW -- which is linked as Connect to the Internet in the Server Management Console > To-Do List)

A visual how-to for the CEICW is here:  http://sbsurl.com/ceicw

Jeff
TechSoEasy
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cpfullerAuthor Commented:
To be honest I have no idea why we have all these sites created. The websites are all stopped, and I'm not sure why they haven't been deleted either. This was done by someone else long ago.

I think the reason there the "athens.ocbs.com" site was created was cause the owner wanted a customized site for Sharepoint and OWA, as well as some other things we have on there. It was working fine for a long time .... that is until recently we were having issues synchronizing mobile devices with our Exchange Server so I believe at some point doing that something was changed in the properties of "athens.ocbs.com". And I'm not sure what that was or how to change it to work properly.
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cpfullerAuthor Commented:
I guess what I mean is... can I start both the Default Web Site AND athens.ocbs.com, AND have the athens.ocbs.com site load on the web? I tried changing the port of athens.ocbs.com to something other than 443 or 444, and starting them both.. it still displays the Default site online.

To clarify, athens.ocbs.com DOES work fine online when i start it. What doesn't work anymore is the link to OWA.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Have you ever seen Remote Web Workplace?  It has all those things... go to https://athens.ocbs.com/remote and log in with a STANDARD user.  (Administrators get a different menu).

You can see an overview as well at http://sbsurl.com/rww

"To clarify, athens.ocbs.com DOES work fine online when i start it. What doesn't work anymore is the link to OWA"

Normally you don't want the "Welcome to Small Business Server" page to be accessible from outside your network.  The reason it's showing up is that the Default Web Site's IP was changed to 192.168.0.25 instead of *All Unassigned* as I had recommended.

You really should just delete all three of thse sites (Athens.OCBS.com, OCBS, and DNN.OCBS.com) as they are unnecessary.  Don't go trying to reinvent something that already exists on your server.  You definitely don't want to be changing the ports around like that.

After removing them and changing the default Web Site's IP address setting, run the CEICW as suggested and it all should work fine.

Jeff
TechSoEasy



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