My windows smart phone seems to be unable to access imap4 email from my exchange server?

I have a SBS Server. And I also connect to my companies exchange server with my phone using activesync. On my phone it appear that I can only sync with one exchange account which is fine. I have set my SBS server to enable IMAP4 email. I have configured this on an outlook client and confirmed that it does work. Any Ideas.
bert-reidAsked:
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pierre_rouxCommented:
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bert-reidAuthor Commented:
Thank you for the feedback. I have the exchange push working with activesync on one of my servers. What need to do to get my phone to also use POP3 or IMAP also so that I am able to get emails from another one of my servers on a different domain. I believe that everything is set correctly as I am able to connect to my other server with an Outlook client. When I try to connect with my mobile device it won't sync up.
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pierre_rouxCommented:
On windows mobile 6, go into messaging and select add new email account (think that is the word) then you should be able to enter all the additional information and initiate a connection.

If that has already been one is there a specific error mesage that is being reported?

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bert-reidAuthor Commented:
This is actually mobile 5. I have created the account and when I press send and received it will either do nothing or will give a message stating that it cannot download the message either because of a connection problem or server problem. I have triple checked everything and the connection settings on both ends are 100% correct. Is it maybe the case that this phone just won't hook up to the service.
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pierre_rouxCommented:
I am not familiar with mobile 5 but the principals remain the same, on the server are there any event logs which would give us a clue as to why it isn't working.  Is there a specific error code mobile 5 is reporting?  

Should have asked this earlier, but are the ports on the firewall open?  port 143 by default for IMAP on exchange.

Take a look at the follwoing link which may help configuring the device:

http://www.msexchange.org/tutorials/Connecting_POP_And_IMAP_Clients_To_MS_Exchange_Server.html
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bert-reidAuthor Commented:
The ports on the server are open and it connects directly to the internet, there is no other router or firewall. The mobile device give the error: Messages cannot be downloaded to your mobile device. Make sure you email account settings are correct. Then, try to download messages again.
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pierre_rouxCommented:
usually the error code is reported as a number, do you perhaps have this as it will give us an idea of the problem.  would look something like 01x000814
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