Remote Assistance / Desktop through a Router

I am trying to assist my uncle who is around the other side of the world on how do setup a simple program on his new computer. I told him how to send me a remote assistance request through Windows XP, but it did not want to connect when I tried to open the file which comes with the request. I am using Windows Vista and am a good 20,000 km away.

Then I tried to instruct him to download Real VNC, a free remote control program. However has he's going through a wireless router in the building he's in, the VNC program is giving him a local IP So I could not connect. I got his IP address from a recent email and it also did not let me connect.

Can somebody tell me how to connect? Keeping in mind he's a beginner and I am experienced but a novice when it comes to networking. Thanks.
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Mark DamenERP System ManagerCommented:
Hi there,

I have a solution which might work better for you in this situation.  Trying to talk somebody through setting up a static IP address, and then configuring their router to allow connections in can be quite complex.  

For this situation, I would recommend and register for a free trial.  Your uncle is the person who needs to go to this page, and follows the instructions.  Once he has, you go to the webpage and you can see his screen and control it.

The advantage of this proceedure is the his computer makes an outgoing connection not an incoming connection, which should not be blocked by the router.


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If you still want to use VNC, make sure the port is forwarded properly. is the local IP, which only people on that router can use. Get his external IP address. Make sure that he has VNC server running correctly, and a password set up.
Even better the gotopc is
The free version i great.I  use it to support 60 remote user, 3 networks. It does require a high speed connectionto work
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4913HorstmanAuthor Commented:
great suggestions, i will try them both as soon as possible. thanks.
Mark DamenERP System ManagerCommented:
Is this issue now sorted?

Kind Regards
Mark DamenERP System ManagerCommented:
I think that the points should be split 3 ways, as 3 people contributed their time to this question.
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Remote Access

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