Printer Install Problems

Hello,

I am having trouble installing my Xerox Phaser 3210 printer on my new computer, which is running on Vista. I did an Internet search for drivers. I did not find a Vista driver, but the XP driver is supposed to work. I downloaded a driver, and it did not work. When I did a test print of a Word document, I got a printer error. I then tried canceling the document. It did not cancel. I tried deleting the printer. It does not delete - even after a reboot.

Questions:

1. How can I get the printer to be successfully deleted from my system?

2. Where can I get a printer driver for the Xerox Phaser 3210 that will work for me (on my new Vista system)?

FYI, I am using a USB connection to connect the printer to the computer.

Thanks,
David
LVL 1
David_ZuckerAsked:
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tuttlepcCommented:
Download the latest drivers from Xerox... however you might be dealing with an issue where you might have to wait a bit of time b4 Xerox releases a good driver for Vista for your 3210...

Do a system a restore (either through the vista interface) or - hit f8 i think on Vista as well... or hold down shift during bootup and put your machine back to where it was b4 you installed the printer.... (i would make sure the printer is not connected to the machine at this point - until after you get drivers loaded - and if that didn't work... i would leave the printer connected and install the drivers while clicking off of any new hardware found messages)

(if you've installed other devices etc after you started trying to get the printer to work after doing a restore, you'll have to redo those too)

and see if that works.... if not... you might be looking at having to manually restore certain files from the original installation of Vista - erg

(or... my honest opinion is to stay away from vista ... it reminds me too much of windows ME )
I've had keyboards that didn't want to work on Vista... mice too... with and without going through basically the same steps as stated earlier)  it's still got some bugs...  and download the latest svcs packs...
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stronghold888Commented:
Did you try to remove the printer through Settings - Printers - delete printer? Usually it always works from there, if not, you need to press F8 and enter in SafeMode then try to erase the printer from there.

Does your printer comes with a LPT port too? If it is the case, switch to this port and try again. If your printer only have a USB port, then as tuttlepc mentions, you better wait for the latest drivers from Xerox or if you are in a hurry, you can connect your printer to a router, a router that has USB port and from there, try to gain access with your computer.
Other idea is to buy an USB/LPT adapter, but it's the last thing.

My computer has XP and Vista installed and when sometimes I have problems with drivers, I can switch back to XP as well. Using a dual boot system helps a lot while you have to wait for latest fixes.

Hope that helps
Greetings
stronghold888
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souseranCommented:
After you've deleted the printer and uninstalled the drivers from the places you can see, download, install, and run AutoRuns for Windows.

http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Check to see if there are any printer utilities set to auto-load on boot. Disable them. Reboot and go into Safe Mode. Go to Start | Settings | Printers and Faxes. Select File | Server Properties | Drivers (tab). Delete the drivers there and reboot again. That should take care of any printer driver remnants.
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tuttlepcCommented:
good call on the autoruns...
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David_ZuckerAuthor Commented:
Hi,

The answers so far have provided some interesting info, but have not led me to a successul resolution to my original problem. Among other things, I cannot delete the old priinter. (In regard to souseran's answer, I went into Safe Mode, and I hit the Start Button, but I did not see any Settings button.)  I am going to increase the points and keep going.

Cheers,
David
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tuttlepcCommented:
Well, you could always backup your data.... do a full O/S reload and start with the printer first - then reinstall your other software.... etc....
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stronghold888Commented:
that's what I mentioned to him. If the printer is so hard do delete/desinstall..the only way would be to install a fresh Window copy and all related problems to the printer will be gone forever.
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kevo04Commented:
Before you re-install, try this.  Stop the print spooler services and then try to delete the print job, then the printer.  After that reboot.

http://www.driverfiles.net/Printers/Xerox/Xerox-Phaser-3210-PCL-6/download/page,sh,17467,130,12,.html

Since the printer is old, here's the latest driver.  You might need a USB driver for it too.  I think missing the USB driver is what caused the problem.  You can get the USB driver straight from XEROX.
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David_ZuckerAuthor Commented:
Hi,
I'd rather not do a Vista reinstall and start setting up my computer again from scratch.
I was able to rename the printer (I called it "Dead"), so it may not do much harm if it continues to sit there. But it would be nice to get rid of it without doing major surgery on my whole system.
David
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stronghold888Commented:
good point kevo04. He's right and I did not think that it could be also a USB driver related problem.
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kevo04Commented:
Hi David Zucker, we posted at the same time and you might have missed my comment.  let me know
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David_ZuckerAuthor Commented:
Hi,
Kevo04 got me on the right track. By stopping and restarting the print spooler services, I was able to get rid of the dead printer. I am now working on trying to get a working installation of the printer.
David
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kevo04Commented:
don't forget to try and see at the XEROX website if there is an available USB driver too

good luck
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David_ZuckerAuthor Commented:
Kev,
I am checking this.
I tried a reinstall of the PCL, and something very funny happened. I ran the setup program and it finished OK, but when I went to Control Panel --> Printers, the printer did not appear. What do you make of this?
David
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David_ZuckerAuthor Commented:
Hi,
www.xerox.com does not list ANY drivers for the Phaser 3210. I am searching elsewhere for a USB driver.
David
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David_ZuckerAuthor Commented:
Kev,
Still having trouble. When I run the PCL setup, it finishes OK, but the printer does not show up on in the control panel (nor in MS Word, if I try printing from there). And when I run the USB setup, it gives me a message that it cannot do the installation because my PC or Windows does not support USB (which is of course not true). What now?
Thanks,
David
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kevo04Commented:
when you plug the printer in, does windows recognize the printer and try to find drivers?  and then when that happens can you browse to the download driver that I gave you the link.  It's trying to look for an .inf file.
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David_ZuckerAuthor Commented:
It works!!! Thank very much for your dedicated help.
I have a couple more comments about this story.
I have to go out to take care of something.
In another half hour or so, I'll be back, and then I will post my final comments.
I am very happy that you helped me get the printer working.
David
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David_ZuckerAuthor Commented:
Hi,

Kudos to kevo04, who, through persistent effort, provided a complete solution to my printer installation problem, and GOT MY PRINTER WORKING. I provide below, for the benefit of the public, a summary of the case.

I have a Xerox Phaser 3210 printer. I downloaded a driver and installed it. I then did a test print from MS Word. The print produced an error. I tried to cancel the document. It would not cancel. I tried deleting the printer, and it would not go away.

Kev's solution to deleting the printer was to stop the the print spooler service. (This can be done via Control Panel --> Admin Tools --> Services.) I stopped and restarted the print spooler service, and the dead printer was gone.

I then tried reinstalling the printer. I ran the setup program for the printer. This finished fine, but, for reasons that I do not understand, the printer did not show up on Control Panel --> Printers (and not in MS Word either). Following Kev's advice, I went through the following steps. I turned the printer off and then turned it back on. Vista recognized the printer and started looking for driver software. I directed it to the folder where the driver files were. (Note: It is important to set the browse on the FOLDER where the driver files sit, and NOT on the setup.exe file.) I got a "remote call" error. I then did a reboot, and when the computer fired up again, it automatically started installing the driver software. The installation completed successfully. I ran a test print through MS Word, and it worked. Note that what I installed was the Phaser 3210 PCL 6 driver. I did not have to install a USB driver.

Thanks again to Kev for his persistent efforts in providing a complete solution.

Cheers,
David
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