email address tab not in ADUC user properties

I have a user who's email address tab is not in the active directory user properties.  user has no email address.  Please advise
ecardioAsked:
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LauraEHunterMVPCommented:
[1] Have you installed the Exchange System Manager on the workstation from which you are opening ADUC?  If not, you need to do so in order for the Exchange-specific ADUC tabs to be available.

[2] Has this user been mail-enabled?  If not, right-click on the user object (after installing ESM) and click 'Exchange tasks', then follow the wizard to create a mailbox and an email address for them.
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ecardioAuthor Commented:
I did the exchange task and that worked but the user is still not listed in the GAL.  I went to ESM and ran the RUS.  The user is listed in the default global address list but when I open up Outlook he's not there.  Replication issue?
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LauraEHunterMVPCommented:
Are you using cached mode?  Changes to the GAL can take up to 24 hours to reflect.  Create an Outlook profile that is not using cached mode to confirm.
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ecardioAuthor Commented:
that worked.  I created a profile w/o cache enabled and the user was listed in the gal.  thanks
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