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Setting up a BlackBerry Curve 8310 for an exchange server.

I have a user in the United States with a BlackBerry Curve 8310 that needs to get it set up to receive mail from our Exchange Server here in the United Kingdom.

Since he is in america it is very difficult to figure out how to do it when I dont have the device in my hands, but hopefully someone here can point me in the right direction.

http://na.blackberry.com/eng/devices/device-detail.jsp?navId=H0,C221,P583#tab_tab_getting_started

Is the website for the device, if anyone knows how to hook this thing up to an exchange server please let me know.

(Exact instructions for the device itself)

We are running a Windows 2K3 SBS Server with R2 and Exchange SP2

Thanks
Jeremy
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recruitit
Asked:
recruitit
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2 Solutions
 
Stacy SpearPresident/Principal ConsultantCommented:
Are you using a BES server? It routes mail to the device via a pin push, shouldn't matter where the phone is.
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recruititAuthor Commented:
Is that the Blackberry Enterprise server?

If it is then no.
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Stacy SpearPresident/Principal ConsultantCommented:
Without a BES, you can only do POP/IMAP. Thats a BIS function with your service provider. Should be an icon on the device to setup personnel email.
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olifaragoCommented:
You need to set the user up on their service providers BIS, this will then provide them with an email address for their Blackberry that you can forward mails to from within active directory.  

The steps are:

Find the BIS website (i.e. mobileemail.vodafone.net or www.instantemail.t-mobile.co.uk are a couple of UK ones).  You can probably find this by googling the users network and then blackberry (i.e. "t-mobile blackerry"
Sign up for an account using the users IMEI and PIN when prompted.  
You will then be able to setup an email address for the blackberry  (i.e. Jane.Doe@mobileemail.vodafone.net) which you can forward the users exchange mail to (in active directory).
Then change the reply to address on the BIS website to the users corporate email address and they should be all up and running.

Let me know if you need any further help.
Oli
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olifaragoCommented:
Also if you dont want to do a forward (as stated above) you can also use POP, IMAP, or even Outlook Web Access to enable the blacberry to recieve email.  The steps are the same.  Sign up on the carriers BIS website and then follow the Wizards it is fairly straight forward.

Oli
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recruititAuthor Commented:
Ok only one problem, when he tries to set up his account on the website for the device, it says something along the lines of.

"The device account cannot be setup via html browser, set-up on the device"

Basically says that he cant create an account via the website and it has to be done on the device.
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Stacy SpearPresident/Principal ConsultantCommented:
It does, the website is going to grab your PIN via the browser so it knows where to route the messages.
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olifaragoCommented:
OK, what network is it on?
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recruititAuthor Commented:
AT&T MyCingular
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olifaragoCommented:
And is this the page you tried to sign up on?
https://bis.na.blackberry.com/html?brand=mycingular
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recruititAuthor Commented:
Yes thats correct.
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DAN_KANNCommented:
I have 8 users currently set up through BIS. As long as an employee can access their email through OWA then there is no problem setting it up on BIS.

Just follow the set up for adding a new email address. If it fails it will ask if this is a work or personal email account, choose personal. Then select that you specify the account settings. You will only need to specify the username, email address and mail server (for us it was "smtp.mycompanyname.com"). Then the accounts were added fine. The previous steps were actually for a second domain that we are hosting. The original domain which is same domain name as our smtp server worked flawlessly on the first attempt to add the account.
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GeorgeAdrianCommented:
Actually you can do all of this directly through your Exchange server, you don' t need anything from Balckberry except an email address attached to your device

To set it up via Exchange do the following:

1) Create a contact in Active Directory Users and Computers
2) Complete the info in the Contact form including a name for this user (ie: Fred_blackberry) and the email address attached to the device
3) Open the Properties for the User whose email is in Eschange and go to the "Exchange General" tab. Click the button that says "Delivery Options" and then complete the forwarding address with the Contact you created in step 2 above. Leave the "Deliver mesaages to both Forwarding Address and Mailbox" checked.

That is it, your Blackberry can now send and recieve email via Exchange.

Thanks

George
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DAN_KANNCommented:
That only allows you to receive the email it doesn't allow you to reply to it from the receiving account.
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